Danielle De La Garza
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Giving customers wow experience and peace of mind.
Overview
10
10
years of professional experience
2006
2006
years of post-secondary education
Work History
Claims Manager
JPMorgan Chase
San Antonio
01.2023 - Current
- Managed claims processing and resolution for diverse client portfolios.
- Collaborated with cross-functional teams to enhance claim handling procedures.
- Oversaw training programs for new claims staff and ongoing team development.
Everyday Banker
Wells Fargo
San Antonio
04.2016 - 04.2022
- Processed customer transactions efficiently and accurately daily.
- Assisted clients with account inquiries and resolved issues promptly.
- Promoted bank products and services to enhance customer engagement.
- Maintained compliance with banking regulations and company policies.
- Implemented risk management strategies to safeguard client information.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Helped customers understand and use mobile applications and online banking.
Education
Dillard McCollum HS
San Antonio, TXSkills
- Customer service
- Transaction processing
- Risk management
- Regulatory compliance
- Account management
- Digital banking tools
- Team collaboration
- Mobile banking support
- Customer Service-oriented
- Account closings
Timeline
Claims Manager
JPMorgan Chase
01.2023 - Current
Everyday Banker
Wells Fargo
04.2016 - 04.2022
Dillard McCollum HS