Years of Professional Experience
Danielle Daigle-Chavez
Summary
"Excellence originates as a state of mind, and then is executed through Action."
Experienced Operations Director proficient in managing Hospitality operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
15
15
14
14
years of post-secondary education
Work History
Director of Operations
Professional Restaurant Management
02.2022 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Senior Area Manager
Professional Restaurant Management
03.2020 - 02.2022
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Recognized and rewarded performance to motivate continued success.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Attracted, retained and developed top talent to enhance team performance.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Area Manager
Professional Restaurant Management
08.2018 - 03.2020
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Supervised 8 location managers, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Drove revenues and team morale by developing and deploying sales contests.
- Coordinated with other district managers to actualize performance improvement strategies.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
General Manager
Professional Restaurant Management
12.2014 - 08.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Professional Restaurant Management
04.2012 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
No Degree - Communications
Pikes Peak State College
Colorado Springs, COCertification - Early Childhood Development
Nurse Family Partnership Program
Colorado Springs COHigh School Diploma -
Widefield High School
Colorado Springs, COServSafe Manager Certified
National Restaurant Association
07.2023 - 07.2028
ServSafe Instructor And Proctor Certified
National Restaurant Association
09.2019 - 07.2028
Skills
- Quarterly Reviews
- Develop Policies
- P&L Responsibility
- Advertising Campaign Development
- Facility Improvement
- Policy Development and Enforcement
- Business Policies and Procedures
- Strategic Vision
- Operational Leadership
- Performance Analysis
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never, never rest contented with any circle of ideas, but always be certain that a wider one is still possible.
Pearl Bailey
Timeline
ServSafe Manager Certified
National Restaurant Association
07.2023 - 07.2028
Director of Operations
Professional Restaurant Management
02.2022 - Current
Senior Area Manager
Professional Restaurant Management
03.2020 - 02.2022
ServSafe Instructor And Proctor Certified
National Restaurant Association
09.2019 - 07.2028
Area Manager
Professional Restaurant Management
08.2018 - 03.2020
General Manager
Professional Restaurant Management
12.2014 - 08.2018
Assistant Manager
Professional Restaurant Management
04.2012 - 12.2014
No Degree - Communications
Pikes Peak State College
Certification - Early Childhood Development
Nurse Family Partnership Program
High School Diploma -
Widefield High School
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