Danielle Damico
Yellville,AR
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 3 years of experience interviewing specialists, witnesses and claimants to compile information. Bringing solid record of accomplishment in Auto Insurance roles during progressive insurance industry career. Efficiently review documentation and assess properties to determine damage levels, complete cost estimations and control liability. Skilled at balancing business and customer interests by fairly applying all policies. Experience with handling homeowners claims from working Cat claims.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level adjuster position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Insurance Adjuster
Eberls Claim Service
08.2020 - Current
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Negotiated fair settlements with claimants by effectively communicating the basis for decisions and collaborating on agreeable terms.
- Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
- Saved company resources by identifying fraudulent claims through diligent examination of evidence.
- Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
- Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Increased team productivity by mentoring junior adjusters, fostering an environment of collaboration and continuous improvement.
- Facilitated communication between parties involved in claims disputes, mediating conflicts to reach mutually beneficial resolutions.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
- Supported legal teams in preparing case files for litigation when necessary, providing expert insight into claim details and documentation requirements.
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Kept up-to-date on industry advancements through regular participation in continuing education opportunities, applying updated knowledge to daily tasks.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Answered customer questions regarding deductibles.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Substantiated legitimate claims and denied unjustified claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
Phlebotomist
Lab Corp
05.2015 - 02.2020
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
Phlebotomist
Clearpoint Labs
05.2013 - 04.2015
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Organized daily work based on collection priority.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
Phlebotomist
Lab Corp
05.2009 - 05.2013
- Various routine, DOT, workplace, and STAT blood draws in multiple care settings via venipuncture
- Patient history and intake assessment, verify insurance coverage, collections, and maintain inventory
- Label and process specimens with patient information
- Calibrate machines for proper performance and coordinate maintenance
- Remain current with all applicable compliance and safety requirements
- Perform walk in Drug Testing, DOT and Non-DOT.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Conducted venipuncture and other CT procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Customer Service Representative
Exam One
12.2007 - 06.2008
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Performed in office life insurance exams for customers which included obtaining blood and urine samples along with completing medical history questionnaires as required for their policy
- Scheduled appointments for in field examiners, shipped them supplies, assisted manager with misc daily office tasks including routinely checking inventory, and assisting other staff members as needed.
Education
Certificate of Completion, Texas All Lines Pre-Licensing -
S & S Training Services
Texas10.2017
Associates Degree in Liberal Arts - Liberal Arts
Collin County College
Mckinney, Texas05.2013
Phlebotomy Certification - Phlebotomy
Kiamichi Tech Center
Oklahoma10.2005
Skills
- Attention to Detail
- Claims Investigation
- Critical Thinking
- Interpersonal Skills
- Conflict Resolution
- Decision Making
- Empathy and Compassion
- Claims Processing
- CCC Reports
- Casualty and Property Loss
- Automobile Claims Specialist
- Texas Claims Adjuster License (have multiple state licenses)
- Liability Determination
- Property Damage Assessment
- Customer Service and Support
- Valuation Knowledge
- Liability Determination
- Client Interviewing
- Settlement Negotiation
- Damage Itemization
- Payment Processing
Expertise Offered
I am fervent, eager, and resourceful. I take pride in resolution, team coordination, and leading others to meet goals and quality requirements - which varies with each unique contract. I am well versed in deescalating tense situations with professionalism and friendliness. I am equipped to meet workplace needs with efficiency and flexibility in scheduling.
Timeline
Insurance Adjuster
Eberls Claim Service
08.2020 - Current
Phlebotomist
Lab Corp
05.2015 - 02.2020
Phlebotomist
Clearpoint Labs
05.2013 - 04.2015
Phlebotomist
Lab Corp
05.2009 - 05.2013
Customer Service Representative
Exam One
12.2007 - 06.2008
Certificate of Completion, Texas All Lines Pre-Licensing -
S & S Training Services
Associates Degree in Liberal Arts - Liberal Arts
Collin County College
Phlebotomy Certification - Phlebotomy
Kiamichi Tech Center