Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle DaMore

Webster ,NY

Summary

Dynamic professional with a proven track record at ADT Security Services, excelling in customer service and crisis management. Recognized for adaptability and effective communication, I thrive in high-pressure environments, ensuring swift responses to emergencies. Committed to fostering teamwork and enhancing client satisfaction through attentive problem-solving and a friendly demeanor.

Overview

2026
2026
years of professional experience

Work History

ADT Security Services

Alarm Relay Representative
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Called customers on all alarms being triggered at location, if unable to reach anyone and provided with proper passcode, then notified 911 to dispatch authorities.

911 Operator

City of Rochester
08.2024 - 06.2025
  • Managed multi-line phone systems to handle emergency calls and evaluate situations.
  • Provided accurate information to callers while maintaining calm during high-pressure situations.
  • Coordinated communication between callers and emergency services for effective response.
  • Maintained detailed logs of calls and actions taken for documentation purposes.
  • Utilized mapping software to determine locations and dispatch appropriate units efficiently.
  • Responded promptly to inquiries, ensuring all concerns were addressed within established guidelines.
  • Demonstrated adaptability by quickly adjusting to changing priorities in fast-paced environment.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.

Direct Support Professional

CDS Monarch
06.2011 - 08.2024
  • Assisted individuals with daily living skills, fostering independence and personal growth.
  • Implemented individualized care plans to meet the unique needs of clients.
  • Monitored client behavior and reported changes to ensure safety and well-being.
  • Collaborated with interdisciplinary teams to enhance service delivery and support.
  • Facilitated social and recreational activities to promote engagement and inclusion.
  • Trained new staff on best practices for client care and safety protocols.
  • Maintained accurate documentation of client progress and incidents for compliance purposes.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Assisted disabled clients to support independence and well-being.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Transported clients to medical and dental appointments to provide support.

Cashier & Customer Service Desk Associate

Tops Friendly Markets
06.2002 - 06.2008
  • Processed customer transactions accurately and efficiently at point-of-sale.
  • Assisted in managing cash register operations, ensuring balanced cash drawers.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of checkout areas to enhance shopping experience.
  • Trained new staff on register operation and customer interaction protocols.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Regents Diploma -

Bishop Kearney High School
Rochester, NY
06.2002

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Active listening

Timeline

911 Operator

City of Rochester
08.2024 - 06.2025

Direct Support Professional

CDS Monarch
06.2011 - 08.2024

Cashier & Customer Service Desk Associate

Tops Friendly Markets
06.2002 - 06.2008

ADT Security Services

Alarm Relay Representative

Regents Diploma -

Bishop Kearney High School

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