Danielle Daniels
Gloucester City
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Optum Primary Care
09.2018 - Current
- Coordinated patient scheduling and appointments, optimizing clinic flow and reducing wait times.
- Managed patient records and documentation, ensuring compliance with healthcare regulations and standards.
- Facilitated communication between patients and healthcare providers, enhancing patient satisfaction and care continuity.
- Implemented process improvements for patient intake procedures, increasing efficiency in data collection and verification.
- Trained new staff on office protocols and software systems, fostering a collaborative team environment.
- Greeted and assisted patients with check-in procedures.
- Prior Authorizations-Medications via Cover my meds, Prompt PA, other electronic systems*
Education
High School Diploma -
Gloucester City High School
Gloucester City, NJ06-1998
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient care coordination
- Medical terminology
- Patient records management
- Proficient in Epic, Athena
- Outbound calling
- Insurance authorizations
- Patient flow management
- Registration and scheduling
Timeline
Patient Care Coordinator
Optum Primary Care
09.2018 - Current
High School Diploma -
Gloucester City High School