Danielle Danois
Delco,NC
Summary
Dynamic professional with a proven track record at Columbus County Schools, excelling in customer service and administrative support. Demonstrated meticulous attention to detail while enhancing office efficiency and fostering strong relationships. Skilled in data entry and critical thinking, consistently achieving targets and improving processes to drive organizational success.
Experienced education professional with strong background in fostering collaborative environment and achieving tangible results. Skilled in curriculum development, student assessment, and personalized instruction. Reliable team player who adapts seamlessly to changing needs and prioritizes effective communication and problem-solving. Known for building positive relationships with students, parents, and colleagues to enhance overall educational outcomes.
Knowledgeable Teacher Parent with background in fostering student development and parent engagement. Skilled in creating inclusive and productive learning environments and implementing effective teaching strategies. Demonstrated abilities in communication and conflict resolution.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Enthusiastic Teacher Parent, experienced in providing staff support in educational or childcare environments. Worked with children individually and in small groups while providing basic reading, writing and math instruction and other education-related activities as assigned.
Overview
16
16
years of professional experience
Work History
Teacher's Assistant
Columbus County Schools
09.2024 - Current
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
School Bus Driver
Columbus County Schools
09.2024 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Maintained NC driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Administrative Assistant
Butler Trieu
06.2016 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Collections Account Manager
Furniture Plus
09.2014 - 06.2016
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Trained new team members in company policies, procedures, and best practices for successful collections management.
- Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
- Collaborated on collection and dispute resolution issues.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Investigated customer credit references and approved credit lines.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
911 Dispatcher
North Plainfield Police Dept.
06.2009 - 08.2014
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
Education
Diploma - General
North Plainfield High School
North Plainfield, NJ06.2000
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- File Organization
- Filing
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Scheduling
- Professional Communication
- Office Management
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Verbal Communication
- Professional and mature
- Relationship Building
- Meticulous attention to detail
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Relationship building
- Classroom management
- Cleaning and sanitizing
- Classroom support
- Student tutoring
- Student engagement
- Classroom preparation and maintenance
- Behavior redirection
- Grading assignments
- Individual student assistance
- Student supervision
- Student health and safety
- Reading and writing support
- Supervising student activities
- Attendance tracking
- Teacher support and collaboration
- Behavior management
- Mentoring students
- Multicultural awareness
- Stress management
Timeline
Teacher's Assistant
Columbus County Schools
09.2024 - Current
School Bus Driver
Columbus County Schools
09.2024 - Current
Administrative Assistant
Butler Trieu
06.2016 - 02.2018
Collections Account Manager
Furniture Plus
09.2014 - 06.2016
911 Dispatcher
North Plainfield Police Dept.
06.2009 - 08.2014
Diploma - General
North Plainfield High School
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