Danielle David
Fort Wayne,IN
Summary
Associate with over 12 years working experience who is willing to learn and adapt in a new environments. Who also has the desire to excel in a professional role and is looking for a company to be dedicated to and grow within.
Overview
11
11
years of professional experience
Work History
Processor Manager
DOMA
Fort Wayne, IN
05.2018 - Current
- Entered data into computer system and filed paperwork according to procedures.
- Managed 5-10 associates at a time.
- Received and reviewed incoming orders for team accuracy.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Prepared, recorded, and shipped documents.
- Communicated with Supervisor if unable to achieve timeline or resolve error.
- Researched and resolved discrepancies to maintain accuracy.
- Utilized SoftPro software to locate, enter, and retrieve data and documents.
- Prepared reports and technical documentation of day-to-day title orders.
- Reviewed schedules and streamlined processes.
- Implemented updated procedure guides.
- Hired candidates.
- Worked directly with clients and maintained relationships.
- Attended social events for the company.
Personal Banker
Star Financial Bank
Fort Wayne, IN
08.2014 - 04.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Maintained personal relationships with clients.
- Customer Service Center back up agent.
- Training mentor for new employees.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Performed vault duties to handle large deposits of up to $100k and distribute currency to coworkers.
- Approached prospective clients through cold calling and emails to meet sales targets.
Sales Associate
Freeman Jewelers
Fort Wayne, IN
02.2013 - 08.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for custom options.
- Upsold and increased sales by 15%
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Completed orders and organized product deliveries to meet customer timetables.
Patient Financial Advocate
Lutheran Hospital
Fort Wayne, IN
05.2016 - 05.2017
- Audited patient records for accuracy.
- Process payments and verify insurance coverage.
- ICD-10 experience.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06.2012
Skills
- SoftPro, Excel, Greenhouse, Slack, Workday, Sharepoint, Outlook
- Teamwork, Leading, and Communication
- Research and Resolution
- Process Updates and Control
- Hiring
- Document Review and Management
- Critical Thinking
- Multitasking and Organizing
- New Hire Training
- Correcting Errors
Timeline
Processor Manager
DOMA
05.2018 - Current
Patient Financial Advocate
Lutheran Hospital
05.2016 - 05.2017
Personal Banker
Star Financial Bank
08.2014 - 04.2018
Sales Associate
Freeman Jewelers
02.2013 - 08.2014
High School Diploma -
Northrop High School
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