DANIELLE DAVIS
Houston,TX
Summary
CUSTOMER SERVICE SPECIALIST / ADMINISTRATIVE ASSISTANT Ambitious and dedicated Customer Service Specialist / Administrative Assistant offering multi-industry transferable skills in scheduling, client services, problem solving, customer needs identification, quality control, safety oversight, calendar management, problem solving and quality control. Deliver expertise in client satisfaction, report generation, scheduling, resource allocation, time management, and strategic planning. Assist with special projects. Align initiatives with corporate goals. Analyze processes to identify areas for improvement. Deliver clear communication. Deliver contributions to drive corporate growth. Maintain professionalism and confidentiality. Ensure optimal customer service to achieve continued satisfaction.
Overview
3
3
years of professional experience
Work History
CUSTODIAL SPECIALIST
CITY OF HOUSTON
Houston, TX
01.2018
- Ensured the cleanliness of two restroom areas to serve travelers, sweeping and mopping floors, vacuuming carpets, washing and sanitizing toilets, sinks and showers, restocking disposables, utilizing insecticides to prevent infestations, and removing trash
- Secured facilities after operating hours, locking doors, closing windows, and setting alarms.
FOODSERVICE WORKER
SODEXO
Humble, TX
01.2017
- Professionally interacted with patients, hospital staff, food service workers, and medical professionals at Memorial Hermann Hospital with over 400 beds
- Prepared foods, ensured compliance with sanitation and safety policies, and delivered trays to patients
- Read and interpreted production orders on color-coded menu cards on trays to determine proper food items for each patient
- Ensured all food and supplies were stored n appropriate areas and at safe temperatures
- Cleaned all work areas, equipment and utensils, sending all items through sanitizing/dish washing machines.
FOOD PRODUCTION ASSOCIATE
CYPRESS FAIRBANKS INDEPENDENT SCHOOL DISTRICT
Houston, TX
01.2019 - 01.2020
- Prepared breakfast and lunch foods as a key team member in the district’s food production center serving 50 schools
- Operated an array of processing machines to package food for shipment after preparing meals comprised from frozen, canned, baked, dried, and pasteurized products
- Unloaded shipments and placed food in proper dry or refrigerated storage areas
- Worked with eight other team members to meet deadlines and ensure optimal food quality
- Complied with all safety and sanitation policies and procedures in the fast-paced environment
- Provided backup support to other food preparation areas, including the bakery and salad prep stations.
PASSENGER SERVICE ASSISTANT
ABM
Houston, TX
01.2016 - 01.2017
- Provided assistance to customers with special needs, transporting them to appropriate gates within the immigration area of the airport
- Transported luggage, assisted travelers in checking in by scanning boarding passes, and remained alert to potential hazards
- Offered transport assistance to guests throughout a 20-gate area, provided general information, and resolving issues
- Ensured proper boarding and deplaning procedures by operating and controlling the jet bridge for all aircraft
- Presented a friendly and professional demeanor at all times while interacting with passengers, airline personnel, airport staff, and the general public
- Managed seating arrangements, rebooking tickets, and other travel accommodations for passengers
- Coordinated with dispatchers to receive gate assignments and ensure passengers were delivered in time for departure
- Complied with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
- Generated incident reports for any unusual occurrences or accidents
- Offered strong knowledge of all airline procedures and policies.
COURTESY CLERK
WAL-MART
Humble, TX
01.2010 - 01.2011
- Delivered outstanding customer service at the fast-paced retail store
- Assisted patrons in selecting merchandise, answered questions and inquiries, transported purchases to vehicles, and quickly resolved issues
- Greeted customers upon entering the store, and thanked them for their patronage upon leaving
- Retrieved carts from the parking lot, ensuring the lot remained safe, clean, and free of debris
- Informed customers regarding sales and promotions, and tracked down sources of special products.
Education
Certified Nursing Assistant (CNA), MS Office, Cash Handling -
JOBS CORPS TRADE SCHOOL
High School Diploma -
Nimitz High School
Houston, TX06.2010
Skills
- Administrative Support Customer Service Problem Solving Order Fulfillment Strategic Planning Supply Management
- Records Management Attention to Detail Time Management Logistics Relationship Building Communication
Affiliations
Former Volunteer – Houston Food Bank
Timeline
FOOD PRODUCTION ASSOCIATE
CYPRESS FAIRBANKS INDEPENDENT SCHOOL DISTRICT
01.2019 - 01.2020
CUSTODIAL SPECIALIST
CITY OF HOUSTON
01.2018
FOODSERVICE WORKER
SODEXO
01.2017
PASSENGER SERVICE ASSISTANT
ABM
01.2016 - 01.2017
COURTESY CLERK
WAL-MART
01.2010 - 01.2011
Certified Nursing Assistant (CNA), MS Office, Cash Handling -
JOBS CORPS TRADE SCHOOL
High School Diploma -
Nimitz High School
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