Danielle Davis
Douglasville,GA
Summary
Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success level. Customer Service with 15 years of successful Customer Service and Customer Relations experience. Enthusiastic Customer Service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any and all training in Customer Service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cake Decorator
Bjs Wholesales Club
Atlanta , Ga
03.2025 - Current
- Designed intricate cake decorations for various events and occasions.
- Collaborated with clients to create customized cake designs and themes.
- Utilized fondant, icing, and edible paints for detailed cake artistry.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Troubleshot any issues that arose during the cake decorating process.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Measured ingredients accurately according to recipes used in the bakery.
- Met with customers to discuss needed bakery items and take orders.
Bakery Clerk
Publix
Douglasville, Ga
03.2024 - 12.2024
- Assisted customers with product selections and inquiries.
- Maintained cleanliness and organization of bakery displays and work areas.
- Prepared baked goods according to standard recipes and procedures.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Decorated cakes according to customer requests while maintaining quality control standards.
- Labeled bakery items by inputting data into digital weighing machine.
Superior
ABM Industries
College Park, Ga
07.2020 - 07.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
Detailed Cleaner
Newrest ATL
Atlanta, GA
08.2021 - 02.2022
- Had an excellent attendance record and was always on time for work.
- Immediately reported any customer-related issues to Lead for prompt assistance and resolution.
- Used cleaning agents, applicators, and cleaning devices to clean upholstery, rugs, and other surfaces.
- Mixed cleaning solutions, abrasive compositions, and other compounds to clean the interior and exterior of the vehicle.
- Used steam cleaning equipment and various cleaning agents to clean the engine and engine compartment to remove grease and grime.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Followed health and safety regulations to ensure a safe working environment.
- Conducted regular inspections to identify maintenance needs and cleanliness standards.
- Organized storage areas for cleaning supplies and equipment for easy access.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
Driver
MARTA
Atlanta, GA
07.2021 - 08.2021
- Kept management up to date on daily activities by updating [Software] logs with data such as mileage, gas consumption, and any unusual occurrences.
- Double-checked over [Number] daily deliveries against shipping instructions before delivering to customers.
- Coordinated quarterly business reviews along with senior management.
- Maintained a high level of professionalism and discretion when working with high-value clients.
- Cleaned and maintained the vehicle and checked for damage after each shift.
- Inspected truck equipment and supplies and alerted supervisors to any problems or potential safety hazards.
- Checked in with dispatch to see if there were any upcoming appointments and to get an update on my current location.
Hub Delivery Driver
Amazon DAT6
Atlanta, GA
04.2019 - 03.2020
- Built positive working relationships with customers by responding to questions and concerns.
- Assigned and recorded job numbers for [Number] jobs per shift.
- Received daily Delivery Log for completed deliveries and services for shipments.
Day Program Instructor
GeorgiaInCommunity
Atlanta, GA
04.2019 - 03.2020
- Created written assessments of Clients performance based on observations in the classroom, everyday notes are recorded from drop off at program until the clients go home.
- Used an attendance log to keep track of how many clients come everyday, Clients behavioral, emotional, academic, and social development skills to practice with every individual client at day program.
Team Lead
InCommunity Roswell
Roswell, GA
04.2019 - 02.2020
- Performed minor maintenance on shampooer and other equipment and documented all repair work in reports for Team to keep tools operational.
- Held meetings with employees to assess performance and devise improvement strategies.
- Was in charge of a team of 10 team members to help pick up and keep daily attendance for peers who came to day program.
- I'm in charge of dealing with and resolving any problems or issues that arise.
- Hired, trained, and mentored staff to maximize effectiveness.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Oversaw the training and mentoring of new team members in order to increase productivity, accuracy, and customer service.
- Led a team of 10 members while providing exceptional customer service.
- Developed open and professional relationships with team members, which aided in the quick resolution of issues and conflicts.
Application Administrator
Department of Family snd Children Services
College Park, GA
09.2019 - 12.2019
- Investigate and resolve problems with file collection, validation, processing, and delivery.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Had an excellent attendance record and was always on time for work.
- Answered calls to help customers with their questions and concerns.
Education
Associate of Science - CNA
Cobb CNA School
Mableton, GA01.2019
Ph.D - Dental Assisting
Cobb medical school
Mableton, GA01.2017
Skills
- First Aid/CPR
- Customer service
- ALL equipment
- Problem resolution
- Communications
- Supervision
- Safety and compliance
- Team management
- Equipment monitoring
- Logistics knowledge
- Vehicle inspections
- Process improvement
- Organization
- Team building
- Cake decorating
- Color mixing
- Order management
- Quality control
- Inventory management
- Time management
- Problem solving
- Attention to detail
- Creative design
- Airbrushing techniques
- Baking equipment
- Icing preparation
- Themed cake creation
- Food safety
- Custom order fulfillment
- Prepare orders
Certification
- First Aid/CPR Certified
- ServSafe
- CNA Certification License
- EKG/Phlebotomy Certification License
- AED Certification
Timeline
Cake Decorator
Bjs Wholesales Club
03.2025 - Current
Bakery Clerk
Publix
03.2024 - 12.2024
Detailed Cleaner
Newrest ATL
08.2021 - 02.2022
Driver
MARTA
07.2021 - 08.2021
Superior
ABM Industries
07.2020 - 07.2022
Application Administrator
Department of Family snd Children Services
09.2019 - 12.2019
Hub Delivery Driver
Amazon DAT6
04.2019 - 03.2020
Day Program Instructor
GeorgiaInCommunity
04.2019 - 03.2020
Team Lead
InCommunity Roswell
04.2019 - 02.2020
Associate of Science - CNA
Cobb CNA School
Ph.D - Dental Assisting
Cobb medical school
Similar Profiles
Joshua BrownleeJoshua Brownlee
Utility Clerk at Bjs Wholesales ClubUtility Clerk at Bjs Wholesales Club
Ailey MorseAiley Morse
Self Checkout Cashier at Bjs Wholesales ClubSelf Checkout Cashier at Bjs Wholesales Club
Zion WilliamsZion Williams
Utility Clerk at Bjs Wholesales ClubUtility Clerk at Bjs Wholesales Club
Daniel BrownDaniel Brown
Account Executive /Demand Planner at Bjs Wholesales ClubAccount Executive /Demand Planner at Bjs Wholesales Club
Tyleshia WarrenTyleshia Warren
Advanced Medical Support Assistant at Atlanta VA Medical CenterAdvanced Medical Support Assistant at Atlanta VA Medical Center