Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Davison

Jackson,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Operational Manager

CVS
Ann Arbor, MI
08.2020 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of office and store workspace, working closely with employees to systemize tasks.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.

Assistant Manager

Walmart
Kendallville, IN
08.2016 - 06.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

CAP 2 Supervisor

Walmart
Angola , Indiana
09.2014 - 08.2015
  • Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.
  • Moved excess materials to proper storage location.
  • Monitored and adhered to company safety regulations and policies.
  • Counted supplies in stock room and posted totals to inventory records using RF scanner.
  • Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Education

High School Diploma -

Angola High School
Angola, IN
06.2008

Skills

  • Administrative Management
  • Originality and Creativity
  • Maintaining Clean Work Areas
  • Organizational Systems
  • Hiring and Onboarding
  • Customer Service
  • Staff Management
  • Focus and Follow-Through
  • Maintaining Compliance
  • MS Office
  • Desktops, Laptops and Mobile Devices
  • Word Processing

Timeline

Operational Manager

CVS
08.2020 - Current

Assistant Manager

Walmart
08.2016 - 06.2019

CAP 2 Supervisor

Walmart
09.2014 - 08.2015

High School Diploma -

Angola High School

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Danielle Davison