Master of Arts - Human Services/ Business Administration
Liberty University
Lynchburg, VA12.2023
Danielle Day
Chesapeake,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA06.2015
Skills
- Competitor Monitoring
- Revenue Generation
- Partnership Building
- Payroll Management
- Operations Management
- Project Management
- Loss Prevention
- Team Development
- Store Merchandising
- Risk Management
- Supply Ordering
- Merchandise Planning
- Relationship Building and Management
- Strategic Thinker
- Multitasking and Organization
Timeline
Sales Manager
Value City Furniture
03.2020 - 04.2022
ISSA Certified Personal Trainer
Self-employed
02.2019 - Current
Manager
Gamestop
09.2017 - 05.2019
Store Manager
FinishLine
02.2006 - 03.2010
Master of Arts - Human Services/ Business Administration
Liberty University
Bachelor of Science - Psychology
Liberty University
Work History
ISSA Certified Personal Trainer
Self-employed
Chesapeake, VA
02.2019 - Current
- Improved client fitness levels by developing personalized training programs tailored to individual needs and goals.
- Enhanced client satisfaction by providing attentive, results-driven personal training sessions.
- Boosted membership retention rates through consistent delivery of high-quality personal training experiences.
- Supported clients in achieving weight loss goals through personalized exercise programming and nutritional guidance.
- Implemented creative workout routines incorporating various exercises, keeping clients engaged and motivated throughout their sessions.
- Demonstrated proper technique for exercises to avoid injuries.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed healthy eating meal plans for clients to provide a holistic approach.
- Motivated participants through one-on-one instruction and positive feedback.
- Utilized an effective record-keeping system for tracking customer information.
- Counseled participants on nutrition to help them reach fitness goals.
- Encouraged accountability among clientele by regularly following up on progress outside of scheduled sessions.
- Conducted regular client assessments to track progress, adjust goals, and maintain motivation levels.
- Established strong rapport with clients by actively listening to their concerns and adjusting training plans accordingly.
- Educated clients on proper exercise techniques, ensuring safety and injury prevention during workouts.
Sales Manager
Value City Furniture
Suffolk, VA
03.2020 - 04.2022
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Drives sales performance by tracking P & L statements.
- Increased sales
- Increased sales revenue by developing and implementing effective sales strategies.
- Demonstrates exceptional customer service and business acumen.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented successful staff incentive programs to motivate employees.
- Leads and develops a team of salespeople by providing feedback while actively listening to employee feedback.
Manager
Gamestop
Chesapeake
09.2017 - 05.2019
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Store Manager
FinishLine
Richmond, VA
02.2006 - 03.2010
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Multi-unit management experience
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Overview
18
18
years of professional experience