Danielle Deal
Mims,FL
Summary
Experienced Medical office staff member. In my over 10 years working I’ve always put my best foot forward in everything I do. The more I know the more I grow not only personally but professionally. I’m a mom first in everything I do but don’t let that scare you away I’m reliable and compassionate about my job. I love the outdoors so when I’m not working I’m with family outside.
Overview
14
14
years of professional experience
Work History
Head of Talent Acquisition
Knight Neurology
Rockledge, FL
02.2019 - Current
- Led strategic talent acquisition initiatives to align staffing with organizational goals.
- Developed and implemented recruitment strategies utilizing data-driven approaches.
- Managed candidate experience through streamlined interview processes and communication protocols.
- Collaborated with hiring managers to identify staffing needs and build effective job descriptions.
- Mentored recruitment team, fostering skills in sourcing, interviewing, and selection processes.
- Designed comprehensive onboarding programs that accelerated new hire productivity and fostered cultural alignment.
- Oversaw applicant tracking system implementation, enhancing internal processes while maintaining compliance with employment regulations.
- Achieved cost efficiency in recruitment efforts by utilizing creative sourcing techniques and minimizing reliance on external agencies.
- Managed complex executive search assignments, consistently delivering high-quality candidates in tight timelines.
- Improved overall candidate experience through timely communication, transparent interview processes, and constructive feedback.
- Conducted regular workforce planning sessions to anticipate future hiring needs and proactively address skill gaps within the organization''s talent pool.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
Scheduling Supervisor
Knight Neurology
Rockledge, FL
02.2019 - Current
- Coordinated scheduling for patient appointments, ensuring optimal resource allocation.
- Worked with DrChrono EMR and am proficient in this.
- Supervised over 100 virtual assistants.
- Able to answer multiline phone systems.
- Developed and implemented workflow processes to enhance scheduling efficiency.
- Trained staff on scheduling software and best practices to improve accuracy.
- Monitored appointment trends to identify opportunities for process improvements.
- Analyzed scheduling data to forecast needs and adjust staffing levels accordingly.
- Managed conflicts in schedules, facilitating effective communication among team members.
- Boosted productivity by creating a balanced workload for team members, reducing burnout and stress levels.
- Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Conducted regular audits of the scheduling system to ensure accuracy and identify areas for improvement.
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Provided patients with solutions and excellent patient experience
Medical Assistant
Knight Neurology
Rockledge, FL
02.2019 - Current
- Assisted in patient intake and registration processes, ensuring accurate data entry.
- Prepared examination rooms and maintained cleanliness for optimal patient comfort.
- Supported physicians during examinations by providing necessary instruments and supplies.
- Scheduled appointments and managed patient follow-up communications efficiently.
- Maintained electronic medical records, ensuring compliance with privacy regulations.
- Trained new staff on office protocols and equipment usage for improved team performance.
- Collaborated with healthcare professionals to enhance interdisciplinary communication and care coordination.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Medical Secretary
Knight Neurology
Rockledge, FL
02.2019 - Current
- Managed patient scheduling and appointment coordination for optimal workflow.
- Assisted in maintaining electronic health records with accuracy and confidentiality.
- Communicated effectively with patients to address inquiries and provide support.
- Processed insurance claims and verified patient eligibility efficiently.
- Collaborated with medical staff to facilitate smooth patient care transitions.
- Trained new staff on administrative protocols and software systems.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Enhanced office productivity by handling high volume of callers per day.
911 Emergency Dispatcher
Orange County Government
Orlando, FL
11.2017 - 07.2018
- Operated multi-line phone systems to manage emergency calls efficiently.
- Collected vital information from callers and prioritized incidents based on urgency.
- Coordinated with law enforcement and medical personnel to dispatch resources effectively.
- Maintained accurate logs of calls and responses to ensure compliance with protocols.
Merchandiser
Billabong
Orlando, FL
05.2017 - 11.2017
- Analyzed market trends to optimize product placement and increase sales potential.
- Collaborated with visual merchandising teams to create appealing in-store displays.
- Assisted in inventory management to ensure timely restocking of merchandise.
- Developed promotional strategies to enhance customer engagement and brand visibility.
Surgical Technologist
Florida Hospital South
Orlando, FL
02.2015 - 11.2017
- Assisted surgical team by preparing instruments and maintaining sterile field during procedures
- Operated and maintained surgical equipment, ensuring readiness for use in diverse surgeries
- Collaborated with nursing staff to ensure efficient patient care before, during, and after surgery
- Monitored inventory levels of surgical supplies, coordinating timely restocking to prevent shortages
Patient Transporter
Florida Hospital South
Orlando, FL
07.2014 - 11.2017
- Transported patients safely to and from various departments within hospital using wheelchair and stretcher.
- Assisted nursing staff with patient transfers, ensuring comfort and adherence to safety protocols.
- Maintained cleanliness of transport equipment, contributing to infection control standards.
- Communicated effectively with medical personnel regarding patient needs and transport requirements.
Deli Clerk
Publix
Orlando, FL
07.2012 - 12.2014
- Assisted customers with deli product selection and special orders.
- Prepared and displayed a variety of deli meats and cheeses to maintain freshness.
- Operated slicing equipment safely to ensure accurate portioning of products.
- Maintained cleanliness and organization in deli area to comply with health standards.
Cashier
Publix
Orlando, FL
07.2012 - 11.2014
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout area for safety compliance.
- Handled cash, credit, and gift card transactions accurately and securely.
Education
High School Diploma -
Paul J Hagerty High School
Oviedo, FLSkills
Customer service
Reliable
Quick learner
Able to adapt to changes
Proficiency with EMR DrChrono
Proficiency with insurance portals including but not limited to (Medicaid, Medicare, Humana East, Availity, UHC, HFHP)
Timeline
Head of Talent Acquisition
Knight Neurology
02.2019 - Current
Scheduling Supervisor
Knight Neurology
02.2019 - Current
Medical Assistant
Knight Neurology
02.2019 - Current
Medical Secretary
Knight Neurology
02.2019 - Current
911 Emergency Dispatcher
Orange County Government
11.2017 - 07.2018
Merchandiser
Billabong
05.2017 - 11.2017
Surgical Technologist
Florida Hospital South
02.2015 - 11.2017
Patient Transporter
Florida Hospital South
07.2014 - 11.2017
Deli Clerk
Publix
07.2012 - 12.2014
Cashier
Publix
07.2012 - 11.2014
High School Diploma -
Paul J Hagerty High School