DANIELLE DEAN

Document Processing/Operations Assistant

STATE BANK OF MEDORA

10.2001 - Current

Solved problems timely and effectively, ensuring customer satisfaction.
Managed day-to-day department operations with effective workflow coordination.
Assisted operations manager with planning of routine operations and special projects.
Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Provided administrative support with accurate document preparation and data entry.
Contributed to development of operational procedures to improve efficiency and accuracy.
Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Promptly addressed customer inquiries and complaints to foster swift resolution.
Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Increased efficiency with thorough record-keeping of operational documents.
Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork.
Assisted with facility scheduling and customer service.
Managed and maintained file system covering expenses, reports, and support documentation.
Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
Conducted regular audits of accounts, identifying discrepancies early on for quick resolution.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Increased customer service success rates by quickly resolving issues.
Proofread and edited documents for accuracy and grammar.
Performed wide-ranging administrative, financial and service-related functions.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Collaborated with other departments to foster smooth operation of daily processes.