Danielle DeCarlo
Philadelphia,PA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
27
27
years of professional experience
Work History
Receptionist
Thomas Jefferson University Hospitals-Methodist Division
Philadelphia, PA
03.2017 - Current
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Prepared welcome packages for new hires.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to inquiries from internal staff members regarding office operations.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
Legal Receptionist
Spear, Greenfield, Richmond
Philadelphia, PA
12.2013 - 01.2017
- Managed attorney calendars to ensure timely submission of court filings.
- Responded to inquiries from current and potential clients regarding services provided by the firm.
- Assisted attorneys with research projects by utilizing online resources or library materials.
- Ordered supplies when needed for the office operations.
- Greeted and welcomed clients in a professional manner.
- Scanned documents into the system for filing purposes.
- Prepared outgoing mail including packages, certified letters, and courier services.
Physical Therapist Assistant
Superior Physical Therapy
Philadelphia, PA
08.2010 - 05.2013
- Monitored patients during treatments to ensure proper form and technique while exercising.
- Performed administrative tasks such as scheduling appointments and ordering supplies.
- Provided emotional support to help motivate a patient throughout his and her rehabilitation process.
- Prepared treatment areas with necessary equipment and supplies prior to patient's arrival.
- Maintained accurate documentation of patient progress including notes from sessions and outcomes achieved during treatment.
- Performed administrative tasks such as scheduling appointments and updating medical records.
- Assisted Physical Therapists in evaluating a patient's range of motion, balance, strength and coordination through various tests and measurements.
- Checked calendars and scheduled patient appointments to minimize wait times.
Receptionist
Doctor Carnabuci
Philadelphia, PA
01.2008 - 02.2012
- Monitored office supplies inventory and placed orders when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to inquiries from internal staff members regarding office operations.
Customer Service Representative
Wells Fargo Center
Philadelphia, PA
09.1997 - 07.2010
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Southern High School
Philadelphia, PA06-1991
Skills
- Scheduling
- Greeting and Seating Clients
- Data Entry
- Office Management
- Clerical Support
- Scheduling appointments
- Time Management
Timeline
Receptionist
Thomas Jefferson University Hospitals-Methodist Division
03.2017 - Current
Legal Receptionist
Spear, Greenfield, Richmond
12.2013 - 01.2017
Physical Therapist Assistant
Superior Physical Therapy
08.2010 - 05.2013
Receptionist
Doctor Carnabuci
01.2008 - 02.2012
Customer Service Representative
Wells Fargo Center
09.1997 - 07.2010
High School Diploma -
Southern High School
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