Danielle Deconzo
Mount Pocono,PA
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at Sanofi. Recognized for problem-solving abilities and maintaining high accuracy in cash handling. Committed to enhancing customer satisfaction through effective communication and collaboration, consistently achieving service excellence in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Production Tech
Sanofi
Swiftwater, PA
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Cashier Team Lead
ShopRite
Mount Pocono
10.2012 - 04.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Cuatomer Service Associate
Lowes Home Improvement Warehouse
Swiftwater, PA
11.2013 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Casino Cage Cashier
Mount Airly Casino
SWIFTWATER PA
07.2011 - 10.2012
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
Cashier
Walmart
Mount Pocono, PA
07.2007 - 11.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Production Tech
Sanofi
03.2024 - Current
Cuatomer Service Associate
Lowes Home Improvement Warehouse
11.2013 - 01.2019
Cashier Team Lead
ShopRite
10.2012 - 04.2025
Casino Cage Cashier
Mount Airly Casino
07.2011 - 10.2012
Cashier
Walmart
07.2007 - 11.2011