Danielle DeDoncker
Waukee,IA
Summary
I have a background in Linux Debian programs, which I have taught myself. I have an excellent work ethic, able to work long hours without tiring or getting grumpy. I am an extremely fast learner, even when it comes to complicated applications, and if I can’t pick it up on my own, I am never afraid to be honest and ask for help because I prefer to learn and complete tasks appropriately.
Overview
3
3
years of professional experience
Work History
Global Condom Expert
Lucky Bloke
Olympia, Washington
06.2020 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Wrote creative advertisement suggestions for holiday sales
Political Action and Grassroots Coordinator
Jesse Ventura for President
Olympia
06.2019 - 11.2020
- Developed and executed grassroots campaigns to increase awareness of social justice issues.
- Recruited, trained, and managed volunteers to assist with event planning and outreach efforts.
- Organized meetings with community leaders to discuss policy initiatives.
- Wrote press releases for current grassroots activities and ideas our PAC was promoting
- Contacted and worked with local Green Party representatives to attempt to secure our candidates names on state ballots
- Collaborated with the People’s Party to have Jesse Ventura speak on their 2020 pre-election event
- Out of 25,000 group members, made it to the top 10 individuals meeting on a daily basis to address and improve ideas to move our agenda forward
Trostel’s Dish
Greenbrier LLC
Johnston, Iowa
01.2018 - 03.2020
- Cleaned and sanitized dishes, glassware, flatware, pots, pans and other cooking utensils using a three-compartment sink.
- Maintained cleanliness of the dishwashing area throughout shift.
- Assisted in maintaining proper levels of inventory for all kitchen items.
- Transported dirty dishes from dining areas to dish room for washing.
- Followed established sanitation procedures when handling food and beverage products.
- Prepared trays for special events or functions as requested by supervisor.
- Greeted guests and provided menus.
- Provided detailed information on menu items, including ingredients and preparation methods.
- Suggested food and beverage items to customers based on their preferences.
- Took orders accurately and efficiently for food and beverages.
- Communicated with kitchen staff regarding order details and special requests from guests.
- Served meals in a timely manner according to established guidelines.
- Checked back with guests to ensure satisfaction with their meals.
- Processed payments from customers using the POS system.
- Assisted other servers as needed during peak periods or when short-staffed.
- Ensured compliance with all health department regulations concerning food safety procedures.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Followed proper sanitation standards when handling food and beverage items.
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
- Worked closely with bartenders to ensure accurate drink orders were served quickly.
- Assisted bus persons in clearing dishes from tables between courses.
- Prepared bills and processed credit card payments at the end of each shift.
- Performed opening side work duties such as filling salt shakers or rolling silverware into napkins.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Presented menus to patrons and answered questions about menu items, making recommendations upon request.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Prepared checks, itemizing total meal costs and taxes.
Education
Associate of Arts - Humanities
DMACC
Ankeny, IA04-2013
Computer Systems Technician - Computer Hardware And Software Troubleshooting
Kaplan Business School
Urbandale, IA05-2000
Skills
- Organization
- Cultural Awareness
- Research
- PPE use
- Excellent Ability to Read People
- Troubleshooting
- Attention to Detail
- Interpersonal Communication
- Organization and Time Management
- Verbal Communication
- Computer Skills
- Excellent Communication
- Calm Under Pressure
- Microsoft Office
- Task Prioritization
- Teamwork and Collaboration
- Customer Relations
- Organizational Skills
Timeline
Global Condom Expert
Lucky Bloke
06.2020 - 02.2021
Political Action and Grassroots Coordinator
Jesse Ventura for President
06.2019 - 11.2020
Trostel’s Dish
Greenbrier LLC
01.2018 - 03.2020
Associate of Arts - Humanities
DMACC
Computer Systems Technician - Computer Hardware And Software Troubleshooting
Kaplan Business School