Summary
Overview
Work History
Education
Skills
Languages
Timeline

Danielle DeFlores

Brick,NJ

Summary


Experienced with team leadership, I am enthusiastic and committed to delivering exceptional customer service experiences through active listening and attention to detail. Excelling in guest relations management, I am skilled in dining area maintenance, inventory oversight, organization, and conflict resolution. I foster a positive work environment and the best service for customer satisfaction and loyalty. Catering to the needs of the consumer enhances customer experience, and ensuring operational efficiency is my goal.

Overview

8
8
years of professional experience

Work History

Manager

Perks Cafe
Point Pleasant Beach
03.2021 - 09.2021
  • Oversaw restaurant (stocked inventory, operated cash register, presentation etc.) and supervised employees to ensure best quality staff and assistance.
  • Hired, trained, and mentored new employees.
  • Coordinated with suppliers to minimize inventory shortages.
  • Offered guidance and support to create a team.
  • Resolved conflicts and addressed concerns to maintain a positive work environment.

Waitress

Perks Cafe
Point Pleasant Beach
06.2014 - 09.2021
  • Catered to needs of consumer.
  • Worked in fast-paced environment, handling multiple priorities and learning new procedures.
  • Delivered genuine hospitality and greeted customers upon arrival.
  • Ensured best care and service.

Cocktail Server

Jack Baker's Wharfside Patio Bar
Point Pleasant Beach
06.2016 - 09.2018
  • Processed beverage and food orders using POS system.
  • Listened attentively to customer feedback.
  • Delivered top-quality service with personable greetings.
  • Took beverage orders, focusing on quick and accurate service.
  • Replenished bar supplies such as garnishes, straws, and napkins daily.
  • Stocked alcohol.

Hostess

Perks Cafe
Point Pleasant
06.2013 - 08.2015
  • Communicated with management and staff to address customer needs.
  • Maintained seating chart rotation.
  • Assisted servers in setting up tables with appropriate tableware and condiments.

Radio Station Secretary

Thunder 106
Neptune City, NJ
01.2015 - 03.2015
  • Reorganized filing systems for better efficiency and more organized processes.
  • Managed billing.

Education

Bachelor of Science - Psychology

The College of New Jersey, Ewing
05-2026

Skills

  • Customer service
  • Team leadership
  • Time management
  • Dining area maintenance
  • Active listening
  • Strong multitasking
  • Attention to detail
  • Inventory

Languages

Spanish
Professional Working

Timeline

Manager - Perks Cafe
03.2021 - 09.2021
Cocktail Server - Jack Baker's Wharfside Patio Bar
06.2016 - 09.2018
Radio Station Secretary - Thunder 106
01.2015 - 03.2015
Waitress - Perks Cafe
06.2014 - 09.2021
Hostess - Perks Cafe
06.2013 - 08.2015
The College of New Jersey - Bachelor of Science, Psychology

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Danielle DeFlores