Danielle Delgado
Richmond
Summary
Dynamic property management professional with 19 years of comprehensive experience specializing in tenant communications, documentation, and maintenance requests. Expertise in reporting, property inspections, and event support, complemented by a proven ability to enhance tenant relations and satisfaction. Committed to leveraging an extensive background in lease compliance and property operations in a Tenant Relations Specialist role to drive positive outcomes and foster community engagement. A results-oriented approach ensures the delivery of exceptional service and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Sugarland Property Management
12.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept accurate records of all resident and tenant correspondence.
- Escalated major issues to property manager for immediate remediation.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Created new property management agreements.
- Renewed rental leases.
Real Estate Coordinator
L.K. Jordan & Associates
07.2024 - 12.2024
- Temporary Job Assignment
- Process work orders efficiently, ensuring compliance with company standards and procedures.
- Interpret lease agreements to determine tenant maintenance responsibilities, providing clear property information to tenants and vendors.
- Conduct property inspections to identify maintenance needs and ensure lease agreement compliance, coordinating with maintenance staff for prompt resolution of tenant requests.
Property Manager
Buzz Vacation Rentals
04.2022 - 05.2024
- Addressed guest and homeowner inquiries, resolving concerns with professionalism and efficiency, thereby maintaining high levels of customer satisfaction.
- Conducted thorough inspections and managed property maintenance, ensuring consistent quality and care standards were upheld.
- Coordinated with contractors for maintenance projects, overseeing all aspects from quotation to completion while ensuring cost and quality control.
- Streamlined operations and communication through effective use of technology including Asana and RingCentral, and contributed to business development through participation in marketing events.
Clerk/Monitor
Lamar Consolidated Independent School District
07.2021 - 10.2021
- Managed multi-line phone system, ensuring accurate message delivery and prompt routing to staff.
- Facilitated visitor check-ins, maintained logs, and enforced school security protocols through diligent issuance of visitor passes.
- Supported administrative tasks, including accurate student attendance tracking, mail distribution, and document management.
- Supervised student activities in the cafeteria, ensuring an environment of cheerfulness, cleanliness, and order.
- Managed student behavior effectively, coordinating with teachers for discipline referrals as necessary.
- Facilitated the transition of students through serving lines, and maintained the cleanliness of dining areas by clearing tables and organizing scullery items.
Property Manager
Highmark Residential
05.2020 - 07.2021
- Directed daily operations and ensured accurate, timely preparation of essential reports.
- Managed on-site team recruitment, training, counseling, and performance evaluations.
- Delivered exceptional customer service, resulting in high resident retention and meeting leasing targets.
Assistant Manager
Anchor Property Management
12.2018 - 05.2020
- Provided administrative support to streamline daily operations, ensuring efficient task completion and enhanced tenant relations.
- Managed budget compliance through meticulous review and approval of purchase requests, optimizing resource utilization.
- Handled lease renewals and rent collection efforts, resulting in sustained high occupancy rates and effective resolution of tenant concerns.
Assistant/Property Manager
Monarch Properties, Inc
04.2005 - 12.2018
- Elevated leadership capabilities, transitioning from Assistant to Property Manager, enhancing resident relations and retention rates.
- Orchestrated and executed resident events to bolster community ties and satisfaction.
- Oversaw and directed office and maintenance personnel to uphold property operations and maintenance standards.
- Facilitated the leasing cycle, from welcoming prospects to finalizing lease agreements, ensuring smooth tenant transitions.
- Liaised with contractors to negotiate services and manage property improvements, while maintaining compliance with housing regulations.
Education
Texas Real Estate License - Real Estate Sales, Real Estate Sales
Houston Community College
04.2019
Associate in Business Management - Business Management
Houston Community College
06.2017
High School Diploma - undefined
El Campo High School
El Campo, TX05.2002
Skills
- Accounts Payable
- Office Management
- Team Management
- Administrative Experience
- Accounts Receivable
- Collections
- Yardi
- Fair Housing Regulations
- Property Leasing
- Interviewing
- Section 8
- Budgeting
- Customer Service
- Leadership
- CRM Software
- Communication Skills
- Microsoft Office
- Organizational Skills
- Attention To Detail
- Property tours and inspections
- Application process proficiency
- Vacant unit monitoring
- Business processes and procedures
- Security deposit refunds
- Housing regulations
- Lease administration
- Telephone and email etiquette
- Tenant conflict resolution
- Marketing and advertising
- Policy enforcement
- Building maintenance
- Property management
- Contract negotiation
- Accounting oversight
- Real estate
- Resident retention
- Administrative support
- Training and mentoring
- Staff management
- Property inspections
- New hire screening
- Database management
Certification
- Driver's License
- Texas Real Estate License December 2019 to December 2021
Timeline
Assistant Property Manager
Sugarland Property Management
12.2024 - Current
Real Estate Coordinator
L.K. Jordan & Associates
07.2024 - 12.2024
Property Manager
Buzz Vacation Rentals
04.2022 - 05.2024
Clerk/Monitor
Lamar Consolidated Independent School District
07.2021 - 10.2021
Property Manager
Highmark Residential
05.2020 - 07.2021
Assistant Manager
Anchor Property Management
12.2018 - 05.2020
Assistant/Property Manager
Monarch Properties, Inc
04.2005 - 12.2018
Associate in Business Management - Business Management
Houston Community College
High School Diploma - undefined
El Campo High School
Texas Real Estate License - Real Estate Sales, Real Estate Sales
Houston Community College
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