Danielle De Lima
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 7+ years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature. Committed to increasing treatment knowledge through hands-on learning for professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Kaiser Permanente
10.2023 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Used principles of growth and development to provide age-specific treatment and care.
- Maintained patient stability by checking weight and recording intake and outtake information.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Unit Secretary/ Nursing Assistant
Sutter Health
07.2023 - Current
- Demonstrated knowledge of basic nursing skills, various medical procedures, views, and equipment.
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
- Basic understanding of human anatomy, physiology, pathology, and medical terminology.
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
- Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
- Prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Builds and collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives
- Maintained patient confidentiality in line with HIPAA regulations.
- Checked patient vitals such as temperature and blood pressure.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Documented care actions by completing records and logs in medical software system.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained current and accurate medical records for patients.
Security Officer II
Sutter Health
02.2023 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Counseled and mentored clients on substance use and life choices.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Provided therapeutic activities to assist with patient development.
- Assisted in development of therapeutic activities for patients.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Worked with psychiatric and substance abuse patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Emergency Department Specialist
Allied Universal/Kaiser
12.2022 - 03.2023
- Wrote reports of daily activities and irregularities, such as patient watch, equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences, hospital patrol.
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Made patrol rounds on foot through the facility, controlled and directed traffic as necessary, patrolled and did escorts to parking decks
- Responded to all emergency situations, incidents/accidents and prepared proper reports as necessary
- Respond to emergencies which may involve combative patients.
- De-escalating potentially violent situations
- Enforced hospital policy and procedure used to protect assets, employees, patients, and visitors against known and potential risks.
- Responsible for managing and maintaining a shift
- Assessed and reported patients' responses to initiated treatment.
- Monitored patient condition and communicated findings to nursing staff.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising nursing team.
- Maintained patient records, documenting changes in patient condition.
- Organized recreational activities to assist in patient recovery.
- Assisted in development of therapeutic activities for patients.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Worked with psychiatric patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Emergency Department Specialist
Securities/Kaiser
07.2020 - 12.2022
- Wrote reports of daily activities and irregularities, such as patient watch, equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences, hospital patrol.
- Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Made patrol rounds on foot through the facility, controlled and directed traffic as necessary, patrolled and did escorts to parking decks
- Responded to all emergency situations, incidents/accidents and prepared proper reports as necessary
- Respond to emergencies which may involve combative patients.
- De-escalating potentially violent situations
- Enforced hospital policy and procedure used to protect assets, employees, patients, and visitors against known and potential risks.
- Responsible for managing and maintaining a shift
- Assessed and reported patients' responses to initiated treatment.
- Monitored patient condition and communicated findings to nursing staff.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising nursing team.
- Maintained patient records, documenting changes in patient condition.
- Organized recreational activities to assist in patient recovery.
- Assisted in development of therapeutic activities for patients.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Led patient or group recreational activities for enhanced patient outcomes.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Worked with psychiatric patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Customer Sales
TOP Marketing Group
12.2019 - 07.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in purchasing [Product or Service].
- Completed documentation smoothly to finalize sales.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Drove team revenue totals by bringing in top sales numbers.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Utilized persuasive sales techniques to convert leads into sales.
- Attracted customers and generated sales using promotional materials.
- Located and targeted potential customers with successful cold-calling techniques.
- Stayed current on product specs and prices and accurately updated display product literature.
- Conducted market research to identify customer needs and preferences.
Caregiver
Age Advantage
09.2015 - 03.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Caregiver
Assisted Living Village
05.2016 - 02.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant Manager
Carls Jr.
10.2015 - 10.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Conducted routine inspections to check quality and compliance with established specifications.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Analyzed sales figures and identified areas for improvement.
- Supervised ongoing daily production phases.
- Developed and implemented new processes and procedures to streamline operations.
- Conducted performance reviews and provided staff with feedback and guidance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Caregiver
All Seasons
07.2015 - 09.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Caregiver
Family
06.2012 - 11.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
High School Diploma -
Highlands Community Charter
Sacramento, CASkills
- Energetic work attitude
- Sharp problem solver
- Trained in catheter change and preparation
- Patient Education
- Customer services
- Information Protection
- Emergency Response
- ADL Support
- Quality Assurance
- Vital Sign Monitoring
- BLS - Basic Life Support
- ACLS - Adult Cardiac Life Support
Certification
- BLS-Basic Life Support
- ACLS-Advanced Cardiac Life Support
- Guard Card
- PSO-Proprietary Private Security Officer
- CPI and AVAID Training in Self-Defense
Accomplishments
- Patient Care
- Compassionate care.
- Quality care to 6 patients in a residential environment.
- Living Assistance
- Supported patients by serving meals, feeding as necessary, turning, and positioning in bed.
Additional Information
BLS Certified- eCard Code: 235418912862
ACLS Certified- eCard Code: 235408748420
Critical Care Technician trained as of November 16th 2023.
Timeline
Patient Care Technician
Kaiser Permanente
10.2023 - Current
Unit Secretary/ Nursing Assistant
Sutter Health
07.2023 - Current
Security Officer II
Sutter Health
02.2023 - 07.2023
Emergency Department Specialist
Allied Universal/Kaiser
12.2022 - 03.2023
Emergency Department Specialist
Securities/Kaiser
07.2020 - 12.2022
Customer Sales
TOP Marketing Group
12.2019 - 07.2020
Caregiver
Assisted Living Village
05.2016 - 02.2019
Assistant Manager
Carls Jr.
10.2015 - 10.2017
Caregiver
Age Advantage
09.2015 - 03.2019
Caregiver
All Seasons
07.2015 - 09.2015
Caregiver
Family
06.2012 - 11.2013
High School Diploma -
Highlands Community Charter