Danielle DeLoux
Colorado Springs,CO
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
08.2016 - Current
- Trained employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and reconciled issues, offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Helped store management verify orders and meet standards of service in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Proactively managed 100% of store inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
- Enforced company policies and regulations with employees.
- Audited inventory for more than one store location.
- Held monthly financial review with department managers and supervisors.
- Developed and implemented new processes and procedures to streamline operations with high accuracy.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
Server
Salsa Brava Mexican Grill
05.2020 - 02.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
Manager
Coquette's Bistro And Bakery
06.2018 - 12.2019
- Executed administrative support and tasks required for daily operations.
- Handled invoices from distributors.
- Worked regularly with restaurant consultants and product representatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple complex tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - History
Benedictine College
Atchison, KSBachelor of Arts - History
Arizona State University
Tempe, AZ05.2024
High School Diploma -
Palmer Ridge High School
Monument, CO05.2012
Skills
- Microsoft Excel
- Safety Awareness
- Document Management
- Inventory Management Software
- Manage Schedules
- Timekeeping Software
- Coordinating Daily Operations
- Payroll Verification
- Time Management
- Continuous Improvements
- Critical Thinking
- Complex Problem-Solving
- Attention to detail
- Collaboration
- Team Player
- Organizational Skills
Timeline
Server
Salsa Brava Mexican Grill
05.2020 - 02.2022
Manager
Coquette's Bistro And Bakery
06.2018 - 12.2019
Shift Supervisor
Starbucks Coffee Company
08.2016 - Current
No Degree - History
Benedictine College
Bachelor of Arts - History
Arizona State University
High School Diploma -
Palmer Ridge High School