Danielle Denomme
Dayville,CT
Summary
Dynamic and dedicated waitress with a proven track record at The Crossings Restaurant and Brew Pub, excelling in customer service and multitasking. Recognized for enhancing guest satisfaction through effective complaint resolution and teamwork, while adeptly managing cash transactions and maintaining a clean dining environment. Committed to delivering exceptional hospitality experiences.
Overview
30
30
years of professional experience
Work History
Waitress
The Crossings Restaurant and Brew Pub
11.2013 - 01.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu offerings and service protocols.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to coordinate food prep and special requests.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Resolved customer complaints promptly, improving guest retention through effective communication.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
4 G's Restaurant & Pizza
08.2011 - 10.2013
- Implemented upselling techniques, contributing to increased revenue from beverage orders.
- Led team meetings to streamline service processes and enhance operational efficiency.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Golden Greek Restaurant
05.1996 - 08.2011
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Killingly High School
Danielson, CTSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Cash handling
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Service prioritization
Timeline
Waitress
The Crossings Restaurant and Brew Pub
11.2013 - 01.2026
Waitress
4 G's Restaurant & Pizza
08.2011 - 10.2013
Waitress
Golden Greek Restaurant
05.1996 - 08.2011
High School Diploma -
Killingly High School