Danielle DeSantis
Mims,FL
Summary
Reliable and detail-oriented professional with over a decade of experience in fast-paced, structured environments including medical office operations, specialty retail, and service-based industries. Strong background in following protocols, maintaining cleanliness and organization standards, and working effectively in team settings. Experienced in physically demanding roles requiring prolonged standing, walking, unloading shipments, stocking inventory, and safely lifting, pushing, and pulling up to 50 pounds. Highly adaptable, dependable, and passionate about animal care and marine life, with a strong commitment to safety, consistency, and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Front Desk Supervisor
Aker Eye Center
2021 - Current
- Supervise daily front desk operations in a high-volume medical office setting.
- Oversee patient flow to ensure efficient check-in/check-out processes.
- Train and support front desk staff on procedures and service standards.
- Verify insurance eligibility and coordinate patient benefits.
- Manage scheduling, rescheduling, and multi-line phone communications.
- Handle escalated patient concerns with professionalism and problem-solving.
- Maintain accuracy in documentation and compliance with office protocols.
- Provide high-level customer service in a fast-paced clinical environment.
Sales Associate
CosmoProf
2019 - 2021
- Assisted licensed professionals with product selection and recommendations.
- Maintained inventory accuracy, stocking, and store organization.
- Processed transactions and handled customer service inquiries.
- Followed operational procedures in a fast-paced retail environment.
- Built strong product knowledge and customer relationships.
Operations / Front Desk Support
Aveda Institute New Mexico
2017 - 2019
- Supported daily operations in an educational and salon training environment.
- Assisted with client scheduling and service coordination.
- Maintained cleanliness and organization of work areas and supplies.
- Provided front desk support and customer service to guests and staff.
- Helped ensure smooth workflow in a structured, hands-on environment.
Sales Associate
PINK Victoria Secret
2013 - 2017
- Delivered customer service in a high-traffic retail environment.
- Assisted with product selection, fitting rooms, and merchandising.
- Operated POS system and handled cash transactions accurately.
- Maintained store presentation and organization standards.
- Contributed to team sales goals and customer experience standards.
Education
High School Diploma -
Astronaut High School
Titusville, FLSkills
- Team-based work environments
- Following strict procedures and safety protocols
- Cleaning, sanitation, and organization standards
- Fast-paced workflow management
- Customer service & communication
- Scheduling & coordination
Interests
- Marine life and animal care
- Conservation and environmental education
- Outdoor and hands-on work environments
Timeline
Front Desk Supervisor
Aker Eye Center
2021 - Current
Sales Associate
CosmoProf
2019 - 2021
Operations / Front Desk Support
Aveda Institute New Mexico
2017 - 2019
Sales Associate
PINK Victoria Secret
2013 - 2017
High School Diploma -
Astronaut High School