Danielle DeSanto
St Louis,MO
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others through problem-solving in a quick and efficient manner to achieve a healthy and productive life. Wide-ranging knowledge of applicable services and professionals appropriate for individuals and/or clients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Community Support Worker/Job Training Case Manager
The Salvation Army Midtown Treatment Center
08.2023 - 04.2024
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Delivered consistent follow-up care to monitor progress towards goals, adjusting support strategies as necessary based on ongoing evaluation results.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Maintained accurate case records to track progress, sharing relevant updates with supervisory staff and stakeholders as needed.
- Offered compassionate care during transitional periods such as housing changes, medical emergencies and employment opportunities, providing stability amid uncertainty.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Helped clients navigate social services system and access needed resources.
- Kept case files updated, accurate and aligned with requirements.
- Coordinated with different service providers to meet clients' individual needs.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and assisted in developing long-term recovery plans and goals.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Assisted clients with obtaining housing, employment and support resources.
- Created educational materials to convey important information to service recipients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
Associate Social Service Specialist
St. Louis City Children's Division
12.2022 - 05.2023
- Cultivated positive, trusting relationships with clients.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Used FACES ONBASE and DSS Intranet to create and prepare reports and documentation.
- Provided support to social service clients in navigating available resources.
- Provided crisis intervention, guidance and supportive counseling to clients.
- Visited homes to provide support and case management services to clients.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for clients.
Order Fulfillment Associate and Problem Solver
Amazon Prime / Wholefood Shopper
11.2019 - 01.2021
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Exceeded performance metrics regularly, demonstrating strong work ethic and commitment to order fulfillment excellence.
- Managed returns process efficiently, inspecting returned items for damages and restocking them accordingly in timely manner.
- Followed procedures at all times for personal and team safety.
- Upheld positive work atmosphere through consistently displaying enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Defined problem to identify, prioritize and select alternatives.
- Defined problems to make decisions and moved forward to support quick resolution.
- Developed customized problem-solving strategies for clients, resulting in increased customer satisfaction rates.
- Reduced drama and conflict of divisive behaviors to reach productive solutions.
- Promoted proactive approach to problem identification by establishing regular feedback channels between managers and employees.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating supportive team environment.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Supported cross-functional teams as needed, assisting in tasks such as loading/unloading shipments or conducting annual physical inventory counts.
Census Enumerator
US Census Bureau
04.2020 - 11.2020
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Completed surveys by rechecking contact information before ending each call.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Leveraged smartphones to record information.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Coded data from participant interviews.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
Customer Account Specialist
Harbison Walker International
01.2018 - 09.2018
- Used OKTA Software to keep accurate records pertaining to inventory and account notes.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
Account Manager
Kem-Bonds, INC
05.1999 - 05.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Bachelor of Arts - Psychology And Sociology
Maryville University of Saint Louis
St Louis, MO05.1995
Skills
- Individualized support and client advocacy
- Relationship building
- Social services knowledge
- Mental health knowledge
- Active Listening with problem-solving aptitude
- Substance abuse awareness and drug abuse prevention
- Needs assessment with referral coordination
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent communication and organizational skills
- Reliability and professionalism
Certification
- Certificate of Completion of Training for SFH Basic + Supervisor
- Certificate of Attendance for Introduction To Trauma & Resilience
- cpi BLUE CARD - completion of 4 hours of training in the 'Nonviolent Crisis Intervention' training program
- Adult and Pediatric CPR and AED
Timeline
Community Support Worker/Job Training Case Manager
The Salvation Army Midtown Treatment Center
08.2023 - 04.2024
Associate Social Service Specialist
St. Louis City Children's Division
12.2022 - 05.2023
Census Enumerator
US Census Bureau
04.2020 - 11.2020
Order Fulfillment Associate and Problem Solver
Amazon Prime / Wholefood Shopper
11.2019 - 01.2021
Customer Account Specialist
Harbison Walker International
01.2018 - 09.2018
Account Manager
Kem-Bonds, INC
05.1999 - 05.2017
Bachelor of Arts - Psychology And Sociology
Maryville University of Saint Louis