Danielle Desaulniers
Fullerton,California
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
DMT Consultants
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experience
- Updated account information to maintain customer records
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed and updated databases to handle customer data.
Office Manager
YRC Freight
02.2015 - 07.2019
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Utilized client and staff feedback to maintain customer partnerships and increase revenue
- Oversaw quality control and productivity rates to increase revenue and production times
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled finances to lower costs and keep business operating within budget.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
Petty Officer Second
US Navy Seabees
03.2007 - 07.2015
- Supervised logistical functions to support battalion of 200 people
- Trained incoming personnel to comply with federal laws regulating hazardous waste disposal and shipping method
- Supervised teams of up to 45 Navy personnel, and was a member of the Emergency ResponseTeam during contingency operations
- Planned and coordinated tactical movements of personnel and equipment.
- Coordinated activities of subordinate personnel to support mission success.
- Trained and mentored personnel in combat operations and tactics.
Education
Bachelor Of Applied Arts - Healthcare Policy
Mount Saint Mary's University
05.2014
Skills
- Customer Account Management
- Customer Retention Strategies
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Policy and Procedure Adherence
- Excellent Attention to Detail
- Proactive Self-Starter
- Administrative and Office Support
- Document and Records Management
- Customer Information Databases
- Team-Oriented and Cooperative
- Order Fulfillment
- Report Creation
- Report Preparation
- Freight Operations
- Quality Control
- Office Equipment Proficiency
- Merchandise Orders and Exchanges
- Microsoft Word, Excel, PowerPoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
Customer Service Representative
DMT Consultants
08.2019 - Current
Office Manager
YRC Freight
02.2015 - 07.2019
Petty Officer Second
US Navy Seabees
03.2007 - 07.2015
Bachelor Of Applied Arts - Healthcare Policy
Mount Saint Mary's University
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