Danielle Devin

• Planned large-scale events such as trade shows, conferences and meetings.
• Improved program productivity by closely monitoring performance and trends.
• Analyzed performance and trends to recommend program improvements.
• Interfaced with clients to understand event objectives.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Implemented contingency plans to address last-minute changes or unforeseen events.

I was first the Freight Manager then became Store Manager. I was responsible for unloading and coordinating employees for the incoming trucks As well as stocking selves.. I was responsible to create weekly schedule and ordering of supplies, receiving freight from outside vendors, inventory, handling of cash and bank runs.

• Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
• Created team rotations to man center effectively during peak hours.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Maintained up-to-date knowledge of products and services offered to customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Developed and enforced policies and procedures for compliance with company policies.
• Trained and coached sales team members on best practices for customer service and sales techniques.
• Coordinated with other departments to provide smooth execution of sales initiatives.