Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Danielle Devos

Rochester,NY

Summary

Skilled Recreational Leader with talent for planning activities. Energetic and driven leader bringing multi-year background in related roles. Ready to leverage experience and abilities to take on challenging new role.

Overview

7
7
years of professional experience

Work History

Recreation Assistant

Hilton East Assisted Living
Rochester, NY
03.2024 - Current
  • Created promotional materials to advertise upcoming events.
  • Assisted with the setup of equipment for recreational activities, and maintained an inventory of supplies.
  • Collaborated with other departments to coordinate special events or projects that involve recreation services.
  • Compiled statistical data related to program participation, attendance, and overall satisfaction ratings.
  • Ensured compliance with health and safety standards during all recreational activities.
  • Led guided tours and outings for our residents, enhancing their recreational experience.

Phone Triage Team Member

Monroe County Department Of Public Health
11.2021 - 05.2022
  • Temporary position assisting the public regarding the Covid-19 pandemic.
  • Established testing and vaccine appointments.
  • Provided Isolation/quarantine orders with detailed explanations of next steps.
  • Optimized customer experience by delivering superior customer service and effectively troubleshooting issues.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Provided assistance with housing and supply requests.
  • Contributed to team success by completing jobs quickly and accurately.

Concierge

Watermark Retirement
Rochester, NY
01.2021 - 12.2021
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Handled mail and package deliveries, keeping items secure.
  • Answered guest questions regarding local area, facilities and amenities.
  • Scheduled conference room and other reservations using proprietary software.
  • Updated front desk's concierge book to maintain most relevant visitor information.

Crew Member

McDonald's
09.2018 - 01.2023
  • Took orders, prepared meals, and collected payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Associates - Graphic Design

Monroe Community College
05.2022

High School Diploma -

Greece Athena High School
Rochester NY
06.2019

Skills

  • More Than Five Years of Experience in Customer Service
  • Upbeat Personality and Self-Motivated
  • Clear Verbal and Written Communication
  • Teamwork and Collaboration
  • Accountable and Reliable
  • Active Listening and Critical Thinking
  • Multitasking and Organization

Affiliations

Member of two book clubs and passionate about plants!

References

References available upon request.

Timeline

Recreation Assistant

Hilton East Assisted Living
03.2024 - Current

Phone Triage Team Member

Monroe County Department Of Public Health
11.2021 - 05.2022

Concierge

Watermark Retirement
01.2021 - 12.2021

Crew Member

McDonald's
09.2018 - 01.2023

Associates - Graphic Design

Monroe Community College

High School Diploma -

Greece Athena High School

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