Danielle Diaz
Ontario,CA
Summary
Dynamic and detail-oriented Medical Receptionist with expertise in front desk operations at Millennium Imaging Medical Center. Proven ability to enhance patient relations and ensure HIPAA compliance while managing appointment scheduling and payment collection. Recognized for fostering a welcoming environment and maintaining accurate patient documentation. Committed to delivering exceptional service and support.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Millennium Imaging Medical Center
03.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Sales Associate
Best Buy
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Cashier
Stater Bros
03.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Teacher's Assistant
Central Elementary School
08.2017 - 05.2018
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
Education
High School Diploma -
Baldwin Park High School
Baldwin Park, CA05-2018
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- HIPAA compliance
- Payment collection
- Patient relations
- Customer service
- Time management
- Documentation
- Medical terminology
- Teamwork and collaboration
- Data entry
Certification
- First Aid/CPR Certified
Languages
Spanish
Professional Working
Timeline
Medical Receptionist
Millennium Imaging Medical Center
03.2025 - Current
Sales Associate
Best Buy
09.2021 - Current
Cashier
Stater Bros
03.2020 - 09.2021
Teacher's Assistant
Central Elementary School
08.2017 - 05.2018
High School Diploma -
Baldwin Park High School
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