Summary
Overview
Work History
Education
Skills
Accomplishments
writing poems
Timeline
Generic

Danielle dickerson

Roanoke,VA

Summary

Proven track record in enhancing patient and customer satisfaction, notably at Advocate Health Care, by mastering front desk operations and HIPAA compliance. Skilled in appointment setting and empathetic communication, I significantly improved office efficiency and patient care coordination. Expertise in healthcare experience and follow-up skills, contributing to a positive and efficient service environment. Experienced with managing front desk operations in medical setting, including patient scheduling and records management. Utilizes effective communication skills to ensure smooth patient flow and office operation. Knowledge of medical terminology and administrative procedures.

Overview

4
4
years of professional experience

Work History

Medical Office Receptionist

Advocate Health Care
03.2024 - Current
  • Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
  • Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
  • Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
  • Collaborated with medical staff to ensure seamless communication and coordination of patient care.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
  • Reviewed and sent medical records to other physicians upon request.
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
  • Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.

Special Education Teacher Assistant

Intercept Health
08.2023 - 09.2024
  • Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
  • Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
  • Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
  • Utilized assistive technology tools to help students access curriculum materials more effectively.
  • Helped classroom teachers achieve instructional objectives.
  • Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
  • Maintained safety and security by overseeing students in recess environments.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Optometrist Assistant

Johnson and Curran Optomerty
02.2023 - 10.2023
  • Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
  • Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
  • Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
  • Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
  • Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
  • Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
  • Continuously improved skills through participation in ongoing training sessions related to industry advancements or changes in technology.
  • Enhanced practice efficiency by maintaining accurate electronic medical records for all patients.
  • Streamlined office processes by coordinating insurance billing and maintaining up-to-date information on coverage changes.

Lead Teacher

Childrens Discovery Center
08.2020 - 11.2022
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
  • Conducted ongoing assessments to monitor student progress and inform instructional adjustments.

Call Center Representative

Readerlink
11.2021 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Education

No Degree - Early Childhood Care And Education

Pennsylvania State University
University Park, PA

High School Diploma -

William Fleming High School
Roanoke, VA
06.2009

Skills

Record preparation

Front Desk Operations

HIPAA Compliance

Healthcare experience

Follow-up skills

Appointment Setting

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

writing poems

 i love to sit and meditate and just write things.


i love kids i have working with children forn3-5 plus years


im mat traineg, first aid and cpr certifies as well

Timeline

Medical Office Receptionist

Advocate Health Care
03.2024 - Current

Special Education Teacher Assistant

Intercept Health
08.2023 - 09.2024

Optometrist Assistant

Johnson and Curran Optomerty
02.2023 - 10.2023

Call Center Representative

Readerlink
11.2021 - 01.2022

Lead Teacher

Childrens Discovery Center
08.2020 - 11.2022

No Degree - Early Childhood Care And Education

Pennsylvania State University

High School Diploma -

William Fleming High School

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Danielle dickerson