Summary
Overview
Work History
Education
Skills
Interships
Affiliations
Timeline
Generic

Danielle Diggs

Philadelphia,PA

Summary

Goal-oriented Implementation Specialist with efficient task completion, and high productivity. Polished and knowledgable in identifying and implementing process and system improvements, including product enhancement and procedure documentation. Offering key strengths in time management, organization, and communications across different departments and all levels of management.

Overview

4
4
years of professional experience

Work History

Implementation Specialist

Chubb Insurance
Philadelphia, PA
09.2023 - Current
  • Developed, documented, and streamlined implementation plans and processes for new software systems while maintaining high-quality standards and meeting turnaround times.
  • Established communication protocols with underwriters and segment leaders related to implementation timeline expectations.
  • Maintained detailed records of all changes made during the implementation process.
  • Worked with vendors when necessary in order to obtain needed resources or materials.
  • Support in managing the team's inquiries mailbox by entering requests in proper trackers, assigning tasks, and elevating outstanding overdue requests.

Administrative Assistant

Evans Network of Companies
Schuylkill Haven, PA
02.2023 - 09.2023
  • Organize and maintain filing and document management systems by coordinating, archiving and purging files.
  • Abide by Department of Transportation regulations and report all discrepancies.
  • Generate and review motor vehicle records for potential operators.
  • Conducted reference checks and employment verifications to validate candidates.

Recruiting Assistant

Penske Truck Leasing
Reading, PA
05.2022 - 02.2023
  • Set up phone and in-person interviews by managing calendar appointments for hiring managers and other key personnel.
  • Maintained continual communication with recruiters regarding job seekers and recruiting process.
  • Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
  • Processed and conducted background checks for prospective employees.

Administrative Assistant

Evans Network of Companies
Schuylkill Haven, PA
02.2021 - 05.2022
  • Organize and maintain filing and document management systems by coordinating, archiving and purging files.
  • Conduct and initialize background checks for potential commercial motor vehicle operators.
  • Abide by Department of Transportation regulations and report all discrepancies.
  • Generate and review motor vehicle records for potential operators.

Education

B.S - Social Media Theory & Strategy, Digital Communication & New Media

Kutztown University of Pennsylvania
12.2020

Skills

  • Sensitive material handling
  • Data entry documentation
  • Record and file management
  • Report analysis
  • Training and development
  • Interpersonal and written communication
  • Time management
  • Progress tracking
  • Calendar management
  • System implementation
  • System maintenance and troubleshooting
  • Process and product improvement
  • Reporting and documentation
  • Regulatory compliance
  • Vendor management
  • Requirements gathering

Interships

Kutztown University - Social Media Intern
Kutztown, PA 08/2020 - 12/2020

  • Created stunning graphics for social platforms using Adobe, built powerful presentations for Admissions, and zeroed in on specific target audiences based on their academic interests.
  • Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
  • Connected with prospective students by responding to comments and tagged photos with engaging questions and remarks.

Pure True You & Alien Attorney - Content Creator
Atlanta, GA 07/2020-10/2020

  • Helped build a strong online presence, follower growth, created stunning graphics for the brand
  • Tracked posts' analytics, updated team on target audience, created a brand template
  • Created content about lifestyle and the current immigration issues, educated viewers on current events.
  • Assisted in creating a specific branding for both companies by choosing color schemes and fonts that set the tone for the respective accounts.

Affiliations

Awards

Digital Marketing Campaign Competition | Liquid April 2020-3rd Place

  • Created a campaign for a regional bank to expand their client base.
  • Selected specific goals based on the client's needs, implemented a multi-step
    plan on how to achieve those goals, measured direct impact and adjusted processes to meet maximum audience interaction, and focused on how to effectively reach the target audience.

Campus Involvement
Presidential Ambassadors | Kutztown University January 2019-December 2020

  • Served as a liaison between the student body and University President to address concerns and overall quality of student and academic life.
  • Assisted in growing relationships between current students and alumni through on and off-campus events.
  • Maintained accurate records of alumni contact information and helped expand the alumni network.
  • Member, Alumni Association

National Residence Hall Honorary | Kutztown University November 2017-December 2020

  • Recognized students exemplifying strong leadership skills.
  • Cultivated leadership within the residential community and promoted student excellence.
  • HARLO Cup Chair: Spring 2018-Spring 2020.
  • Properly and effectively advertised upcoming events across all residence halls to
    reach maximum potential participants.

Timeline

Implementation Specialist

Chubb Insurance
09.2023 - Current

Administrative Assistant

Evans Network of Companies
02.2023 - 09.2023

Recruiting Assistant

Penske Truck Leasing
05.2022 - 02.2023

Administrative Assistant

Evans Network of Companies
02.2021 - 05.2022

B.S - Social Media Theory & Strategy, Digital Communication & New Media

Kutztown University of Pennsylvania

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