DANIELLE DINLEY
Ashburn,VA
Summary
CLIENT SUCCESS | FEDERAL PROGRAM MANAGEMENT | MILITARY OPERATIONS SUPPORT Senior Manager with 15+ years of experience leading multimillion-dollar federal programs, client success strategies, and cross-functional teams supporting DoD and civilian agencies. Proven ability to build trusted relationships with senior military leaders, translate complex operational requirements into actionable strategies, and deliver mission-critical outcomes. Expert in federal compliance, program execution, and customer experience optimization.
Overview
18
18
years of professional experience
Work History
Acquisition Quality Specialist
Hive Group LLC
01.2023 - 01.2025
- Supported GSA AAS PMO nationwide, performing compliance reviews across 12 regions including DoD, DHS, VA, and NASA.
- Partnered with senior government officials to deliver quality oversight, risk advisories, and performance reports ensuring programs aligned with federal objectives.
- Produced executive-level analyses that informed acquisition decisions, supporting business development and program continuity.
- Delivered actionable recommendations that improved contract compliance and strengthened interagency partnerships.
- Key Impact: Enhanced operational readiness for multiple federal agencies by standardizing reporting and supporting program integrity across $100M+ portfolios.
- Remote
Senior Federal Account Manager
SourceAmerica
01.2020 - 01.2023
- Directed a $50M+ federal portfolio supporting DoD, VA, DHS, and civilian contracts.
- Served as primary liaison to senior military leaders and contracting officers, cultivating relationships that advanced program success and new business growth.
- Designed and executed Corrective Action and Performance Improvement Plans, rescuing at-risk contracts totaling ≈$30M.
- Drafted and reviewed proposals, RFIs, and RFPs; provided insights that improved 95% proposal acceptance rates.
- Negotiated solutions with contracting officers to resolve performance issues while preserving compliance and mission delivery.
- Key Impact: Generated $2.5M in new business and strengthened military/federal client partnerships by aligning solutions with operational objectives.
Project Services Senior Manager, Implementation
ADP
01.2016 - 01.2020
- Led virtual teams implementing large-scale technology migrations for federal and enterprise clients.
- Created strategic playbooks, SOPs, and KPIs to monitor performance across multiple regions.
- Resolved high-risk escalations with government clients, applying investigative analysis to restore compliance and improve satisfaction.
- Trained and mentored staff, ensuring delivery excellence and alignment with organizational goals.
Sr. Manager of Operations
TLK Group
05.2015 - 08.2015
- Directed 3–5 supervisors and 50+ reps in sales and service operations.
- Implemented process improvements that reduced operational delays and increased service quality.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Developed training programs to improve staff performance and adherence to operational standards.
- Analyzed workflow processes, identifying areas for improvement and implementing effective solutions.
- Fostered a culture of continuous improvement through regular feedback sessions and performance reviews.
- Managed vendor relationships, negotiating contracts that improved service delivery and reduced expenses.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed 3–5 supervisors and 50+ reps in sales and service operations.
Operations Manager & Process Improvement Lead
AT&T
01.2007 - 01.2014
- Directed 20+ staff and 15 trainees in high-volume contact center environments.
- Established KPIs, SLAs, and compliance protocols supporting both civilian and government accounts.
- Improved operational delivery through investigative root-cause analysis and corrective action initiatives.
Education
Bachelor of Arts -
Christopher Newport University
Newport News, VASkills
- Military Operations & Federal Programs
- Stakeholder Engagement & Client Success
- Proposal support experience
- Contract Compliance (FAR/DFAR, GSA, GWACs, IDIQs)
- Strategic Planning & Execution
- Interagency Collaboration
- KPI Dashboards & Reporting
- Team Leadership & Coaching
- Quality management systems
- Customer satisfaction
Timeline
Acquisition Quality Specialist
Hive Group LLC
01.2023 - 01.2025
Senior Federal Account Manager
SourceAmerica
01.2020 - 01.2023
Project Services Senior Manager, Implementation
ADP
01.2016 - 01.2020
Sr. Manager of Operations
TLK Group
05.2015 - 08.2015
Operations Manager & Process Improvement Lead
AT&T
01.2007 - 01.2014
Bachelor of Arts -
Christopher Newport University
ADDITIONAL INFORMATION
- U.S. Citizen | Eligible for Government Security Clearance
- Deep familiarity with Aberdeen, MD region and Army command culture
- Strong relationships across defense and federal contracting communities
- Skilled in communicating with senior military leaders and interagency partners
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