Danielle Dobbs
Saint Paul,MN
Summary
- Compassionate healthcare professional with expertise in Phlebotomy and lab testing. Proficient in patient care, venipuncture, specimen collection, and thorough documentation while adhering to HIPAA regulations and safety protocols. Strong interpersonal skills combined with a dedication to continuous education and patient-centered care. Experienced in customer service and cash handling with effective communication and organizational abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist/Lab Assistant
Grifols
01.2021 - 11.2023
- Phlebotomist, Donor Center Tech, lab assistant
- Ease in developing a trusting relationship with the client
- Venipuncture, Equipment calibration, Specimen collection, Lab testing, Thorough Documentation, HIPPA compliant
- Follows protocols and safety measures established at the federal and state level. Organized, Dependable, Dedicated
- Team player.
- Initial screening provider, phlebotomy, lab technician
- Provides empathetic patient focused care, participate in continuing education in a facility committed to patient centered care and innovative processes
- Authorized to work in the US for any employer
Direct Support Professional
Merrick Inc
04.2019 - 01.2021
- Supported individuals in daily living activities, fostering independence and personal growth.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Monitored client behaviors and provided crisis intervention, ensuring safety and well-being.
- Trained new staff on best practices for client support and documentation procedures.
Home Department Coordinator
Marshalls
05.2019 - 08.2020
- Achieved high customer satisfaction through extensive product and company knowledge.
- Enhanced Home Department layout and merchandising to improve customer navigation and product visibility.
- Provided sales expertise, guiding customers in product selection to enhance purchasing decisions.
- Conducted comprehensive employee training to ensure knowledgeable and effective customer interactions.
- Supervised team members, fostering a collaborative environment and maintaining high performance standards.
- Implemented product knowledge sessions, contributing to team competency and customer service excellence.
- Promoted seasonal product displays, increasing engagement and driving sales within the Home Department.
Retail Property Manager
Public Storage
04.2018 - 02.2019
- Enhanced customer satisfaction by assisting with unit rentals and inquiries.
- Confirmed reservations to ensure seamless customer experiences and satisfaction.
- Maintained cleanliness of storage units, contributing to a welcoming environment.
- Increased sales through effective merchandise promotion to customers.
- Secured property by conducting unit lock checks and performing routine cleaning.
- Coordinated customer appointments to optimize service efficiency and satisfaction.
- Managed daily cash counting and completed bank deposits accurately.
Admissions Recruiter
The Travel Academy
06.2018 - 09.2018
- Increased student enrollment by effectively selling school courses and programs.
- Mentored students before and during classes, enhancing their educational experience.
- Presented school programs to prospective students, driving class registrations.
- Cold-called potential leads and maintained communication with interested prospects.
Loan Processor
Crif Lending Solutions
07.2017 - 05.2018
- Ensured compliance document consistency through effective communication with processors and underwriters.
- Reviewed loan terms with credit union and dealer partners when necessary.
- Fostered professional relationships with credit unions and car dealers via phone and email.
Assistant Manager
The Children's Place
11.2014 - 11.2016
- Increased sales through direct customer engagement and effective product promotion.
- Provided exceptional customer service by leveraging product knowledge and company policies.
- Managed store operations, including register balancing and sales reporting to corporate.
- Delegated tasks effectively, ensuring timely completion of displays and marketing materials.
- Oversaw sales associates during shifts, acting as supervisor and ensuring performance.
Education
Bachelor's degree - Human Services
Southern New Hampshire University
Remote11-2025
Skills
- Venipuncture
- Patient care
- Customer service
- Time management
- Behavior redirection
- Client support
- Active listening
- Critical thinking
Certification
- Driver's License
- Certified Phlebotomy Technician
Timeline
Phlebotomist/Lab Assistant
Grifols
01.2021 - 11.2023
Home Department Coordinator
Marshalls
05.2019 - 08.2020
Direct Support Professional
Merrick Inc
04.2019 - 01.2021
Admissions Recruiter
The Travel Academy
06.2018 - 09.2018
Retail Property Manager
Public Storage
04.2018 - 02.2019
Loan Processor
Crif Lending Solutions
07.2017 - 05.2018
Assistant Manager
The Children's Place
11.2014 - 11.2016
Bachelor's degree - Human Services
Southern New Hampshire University