Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELLE DOBSON

Castle Rock,United States

Summary

Dedicated and motivated insurance and retail professional with 13+ years of experience providing superior customer service in diverse environments. Driven to help clients obtain desired coverage at the lowest rates available. Talent for building strong customer relationships, conducting assessments, and identifying products/services that meet client needs. Analyze trends to boost revenue and profits. Leverage leadership, communication, conflict resolution, organizational, and multitasking skills to thrive in challenging environments.

Overview

17
17
years of professional experience

Work History

Shift Supervisor

Walgreens
01.2024 - Current
  • Led a team of 10 associates to resolve complex customer issues, ensuring compliance with company policies and improving customer satisfaction by 20%
  • Developed and implemented training programs for new employees, enhancing team performance and reducing onboarding time by 30%
  • Managed over 50 orders daily, delivering strong customer service and maintaining excellent customer relationships, resulting in a 15% increase in customer retention

Virtual Assistant

Self Employed
01.2022 - Current
  • Managed over 50 calls, delivering strong customer service and maintaining excellent customer relationships, resulting in a 15% increase in customer retention
  • Volunteered to assist with special projects of varying complexity, demonstrating flexibility and a proactive approach to problem-solving
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests, enhancing customer satisfaction

Account Executive

Assurance
10.2020 - 10.2021
  • Utilized Office and CRM software systems to draft and disseminate reports, spreadsheets, and other documents, enhancing team efficiency
  • Achieved and maintained life insurance sales goals and metrics, contributing to a 16% increase in overall sales performance
  • Delivered compelling proposals and presentations regarding product benefits, resulting in an increase in client acquisition and retention

Wellness Coach

Herbalife
01.2017 - 01.2020
  • Delegated new membership inquiries, marketed services, and managed member recruitment, enhancing team performance
  • Enhanced team performance against goals by coaching and motivating clients, achieving an increase in overall productivity
  • Met or exceeded monthly revenue and training goals

Assistant Manager

Starbucks
01.2008 - 01.2017
  • Led a team to resolve customer service issues, leveraging strong communication and interpersonal skills, resulting in a 27% increase in sales over 6 months
  • Cultivated a loyal customer base by providing high-quality service and launching the 'Customer of The Month' program, enhancing customer satisfaction
  • Addressed client questions, concerns, and needs, ensuring quality customer service and retention

Education

High School Diploma -

Uintah Basin Applied Technology College
01.2025

Skills

  • Forecast Preparation
  • Submission Preparation
  • Sales Strategies Implementation
  • Account Management
  • Customer Relationships
  • Profit and Loss Accountability
  • Business Development and Planning
  • Customer Presentations
  • Filling Preparation
  • Customer Service and Assistance
  • Collecting Information
  • 2-15 License
  • Staff management
  • Workplace safety
  • Employee training
  • Cash handling

Timeline

Shift Supervisor

Walgreens
01.2024 - Current

Virtual Assistant

Self Employed
01.2022 - Current

Account Executive

Assurance
10.2020 - 10.2021

Wellness Coach

Herbalife
01.2017 - 01.2020

Assistant Manager

Starbucks
01.2008 - 01.2017

High School Diploma -

Uintah Basin Applied Technology College

Similar Profiles

CREATE PROFILE
DANIELLE DOBSON