Summary
Overview
Work History
Skills
Timeline
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DANIELLE DOBSON

Castle Rock,United States

Summary

Dynamic and results-oriented insurance and retail professional with 13+ years of experience in delivering exceptional customer service and driving business growth across diverse industries. Proven expertise in securing optimal coverage, enhancing client relationships, and achieving sales targets. Strong leader with a talent for developing high-performing teams, streamlining operations, and boosting customer satisfaction. Skilled in analyzing market trends, identifying opportunities, and executing effective strategies to maximize revenue and profitability.

Overview

17
17
years of professional experience

Work History

Shift Supervisor

Walgreens
01.2024 - Current
  • Supervised and motivated a team of 10 associates, resolving customer concerns and ensuring compliance with company policies, resulting in a 20% improvement in customer satisfaction.
  • Designed and implemented a comprehensive training program, reducing new employee onboarding time by 30% and improving overall team performance.
  • Managed over 50 daily orders while maintaining high service standards, leading to a 15% increase in customer retention and loyalty.

Virtual Assistant

Self Employed
01.2022 - Current
  • Provided top-tier customer service, handling over 50 calls daily and achieving a 15% increase in customer retention.
  • Volunteered for special projects, applying a proactive problem-solving approach and contributing to business growth.
  • Built strong relationships with clients, ensuring satisfaction through prompt responses and personalized service, resulting in a higher referral rate.

Account Executive

Assurance
10.2020 - 10.2021
  • Surpassed sales targets by achieving and maintaining life insurance sales goals, driving a 16% increase in overall company sales performance.
  • Prepared and presented customized proposals to clients, successfully increasing client acquisition and retention rates.
  • Utilized CRM and Office software to streamline reporting, improving operational efficiency and communication within the team.

Wellness Coach

Herbalife
01.2017 - 01.2020
  • Coached clients to meet wellness goals, significantly improving team productivity and client success rates.
  • Exceeded monthly revenue and training targets consistently, contributing to overall business expansion.
  • Met or exceeded monthly revenue and training goals, contributing to a 80% increase in overall sales performance

Assistant Manager

Starbucks
01.2008 - 01.2017
  • Led a team to resolve customer service issues, leveraging strong communication and interpersonal skills, resulting in a 27% increase in sales over 6 months
  • Cultivated a loyal customer base by providing high-quality service and launching the 'Customer of The Month' program, enhancing customer satisfaction
  • Addressed client questions, concerns, and needs, ensuring quality customer service and retention

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), CRM Software
  • Strong multitasking abilities, with a proven track record of meeting deadlines in fast-paced environments
  • Fluent in English

Timeline

Shift Supervisor

Walgreens
01.2024 - Current

Virtual Assistant

Self Employed
01.2022 - Current

Account Executive

Assurance
10.2020 - 10.2021

Wellness Coach

Herbalife
01.2017 - 01.2020

Assistant Manager

Starbucks
01.2008 - 01.2017
DANIELLE DOBSON