Danielle Dolphin
Arlington,TX
Summary
Accomplished risk management professional with expertise in ERM framework development and stakeholder engagement. At Comerica Bank, enhanced risk culture by leading ERM initiatives and training programs. Proven track record in regulatory compliance and continuous improvement, driving operational excellence and mitigating emerging risks. Recognized for strategic problem-solving and effective governance across diverse financial sectors.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Enterprise Risk Manager, Enterprise Risk Management (ERM) Framework Governance
Comerica bank
Dallas, USA
03.2025 - Current
- Produce Board and executive-level meeting material and minutes for the Enterprise Risk & Return Committee (ERRC) and provide oversight of all top and emerging risks across the organization
- Created the enhanced ERM Framework, ERM Policy, and associated enterprise-wide training materials
- Published and continuously maintain the ERM hierarchies, including the Risk Taxonomy and Business, Process, & Product hierarchies
- Built and moderated fireside chats and town halls with the Chief Risk Officer (CRO) and Chief Compliance Officer to expand risk culture across the enterprise; led coordination efforts with the Operational Excellence program and Corporate Communications to further enhance risk culture
RCSA Governance Manager, Enterprise Risk Framework Governance
Comerica bank
Dallas, USA
03.2024 - 03.2025
- Drafted Comerica’s Risk & Control Self-Assessment (RCSA) Policy and aligned its associated guidance and training materials
- Acted as principle RCSA governance contact of all existing, new, and emerging program components, including but not limited to reporting, risk library governance, and new procedure development
- Lead and managed the ERM RCSA system enhancement testing and data quality reviews in Archer GRC to ensure proper system workflows and data accuracy/completeness
- Designed the Assessment Unit (AU) Inventory Change Request Power Apps tool to centralize and automate change requests for RCSA program execution
Data Analytics In-Business Issue Manager, Consumer Banking
Citibank
Irving, USA
06.2022 - 02.2024
- Managed Data Analytics’ owned issues from end-to-end, including issue identification, root cause analysis, remediation planning, reporting, and closure activities while engaging key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, etc.
- Provided insight and consultative support to business owners on remediation approaches, timelines, and compensating controls
- Supported Audits and Regulatory Examinations while maintaining internal processes, such as the Annual Risk Assessment (ARA) and the RCSA program
Anti-Corruption Third Party Intermediary (TPI) Program Manager, Corporate Anti-Corruption Office (CACO)
Walmart, Inc.
Bentonville, USA
10.2021 - 06.2022
- Managed the end-to-end process of maintaining contracts with new and existing TPIs/vendors by performing due diligence screening, reviewing terms of contracts, and coordinating proper training to maintain anti-corruption compliance
- Created a desktop procedure documenting key processes to mitigate operational risk and minimize audit issues during the sustainability period within the monitorship (which is equivalent to a banking consent order)
- Partnered with technology team to communicate business requirements, improve end user experience, and optimize data
Consumer Fraud Manager, Financial Intelligence Unit (FIU)
Walmart, Inc.
Bentonville, USA
01.2020 - 10.2021
- Performed customer due diligence (CDD) reviews and created suspicious activity report (SAR) filings on potentially suspicious money service businesses (MSB) clients
- Reviewed customer’s transactional history (money transfers, money orders, bill payments and gift card transactions) and blocked customers who were deemed suspicious to mitigate financial loss
- Participated in multiple time studies in an effort to reduce time spent conducting case investigations. My contributions resulted in identifying and implementing time saving activities and developing new methodologies
- Designed a computer-based training focused on culture, diversity, equity, and inclusion (CDE&I), code of conduct, and associate resource groups to create a more integrated, collaborative organization
Sr. Business Controls Specialist – Quality Assurance (QA) Program Management
Bank of America
Charlotte, USA
04.2019 - 01.2020
- Lead the implementation of the QA program to mitigate risks and drive operational excellence within the GBAM AML division
- Coordinated with vertical and horizontal process owners and risk and compliance partners to analyze existing processes and determine root causes to deficiencies
- Designed and implement solutions to support increased efficiency, eliminated complexity and continuously simplified work
- Supported the completion of the Risk and Control Self Assessments (RCSA) and other business control assessments to connect critical process across the company and provide end-to-end visibility into the customer experience to better serve clients
- Tested the effectiveness of key controls, oversaw status of mitigation and action plans, and prepared documentation for the escalation of risk related issues to monthly governance routines
Sr. Business Controls Specialist – Global Banking and Markets Anti-Money Laundering (AML)
Bank of America
Charlotte, USA
04.2018 - 04.2019
- Performed enhanced customer due diligence (ECDD) by reviewing Wolfsberg’s correspondent bank customer due diligence questionnaires received from client relationships with annual revenues of $50 million to $2 billion
- Assessed the correspondent bank’s financial crimes program and AML risk controls by evaluating methods used to screen adverse news, suspicious activity, and economic sanctions and mitigate risk associated with other high-risk client types (i.e., casinos, charities, money services businesses, politically exposed persons, etc.)
- Designed, updated, and maintained processes and procedures to ensure consistent implementation of best practices
Executive Reporting and Governance Specialist – Global Financial Crimes Compliance (GFCC)
Bank of America
Charlotte, USA
06.2016 - 04.2018
- Created and automated the GFCC Metric Dashboard into Tableau, MicroStrategy, and Cognos systems to monitor key metrics impacting financial crimes operational efficiency
- Managed the GFCC RCSA to examine control effectiveness, inherent and residual risks associated with high-risk processes
- Drove execution and quality assurance of GFCC and Privacy reporting deliverables supporting escalations to senior management and board level committees
- Implemented and completed action items needed to address new and existing audit issues and communicated outcomes to the OCC, SEC, and the Federal Reserve.
- Produced monthly governance meeting minutes and materials for the GFCC Committee
- Contributed to the Compliance Risk Management Program lifecycle by participating in key production routines in relation to issues, regulatory change, policy and standard change, risk assessments, monitoring and testing, exam management, and training
- Routinely worked with domestic and international stakeholders, including provided training and on-boarding materials for the AML International Executive and his direct reports
Global Risk Management Associate – Global Risk COO
Bank of America
Charlotte, USA
06.2015 - 06.2016
- Maintained regulatory inventory of all applicable laws, rules and regulations and ensured adherence to Global Risk compliance’s Enterprise Regulatory Inventories and Regulatory Change Management Policy and standards
- Managed and reported on GRM Enterprise Key Risk Indicators (KRIs) and Risk Appetite Metrics
- Generated status report of all GRM audit issues presented for the Chief Risk Officer’s (CRO) monthly senior leadership meeting
- Created procedural document for generating monthly CRO issues report to increase efficiency
Global Risk Management Associate – Corporate Operational Risk Program Adherence
Bank of America
Charlotte, USA
06.2014 - 06.2015
- Tested Basel II Advanced Measurement Approach (AMA) program control to ensure processes were adequate, functioning as intended, and met designated performance thresholds and targets
- Collaborated with the first and third lines of defense to present key findings, open audit issues, and create appropriate action steps for issue remediation
- Created risk assessment reports to include rating summaries highlighting overall themes, key findings, exceptions, and potential self-identified audit issues
- Assessed the Company’s policies, standards, and procedures to ensure alignment to Basel II (AMA) and the Company’s Risk Framework, as inputs are used in the estimation of operational risk capital and liquidity
Consumer Fraud Specialist / Online Banker
Wells Fargo
Charlotte, USA
04.2010 - 07.2012
- Identified potentially fraudulent activity on Wells Fargo credit and debit card accounts, which included determining account takeover, identity theft, or card skimming based on consumer habits
- Reviewed and verified account activity to research potentially suspicious activity and assess impacts on accounts, while utilizing multiple systems
- Conducted account determinations, such as account closures, holds, or restraints to mitigate loss
- Sold products and services, including home equity lines of credit, mortgage accounts, and brokerage accounts by evaluating consumer’s current and potential needs
- Supported personal finance management systems, such as Quicken & QuickBooks, by providing technical support and ensuring account and budget accuracy
- Achieved aggressive sales goals and multiple 'Banker of the Day' awards
Education
Bachelor of Science - Finance, Risk Management & Insurance, Sociology
University of North Carolina at Charlotte
Charlotte, NCSkills
- Risk management
- ERM framework development
- Data analysis
- Policy writing
- GRC systems expertise
- Regulatory compliance
- Stakeholder engagement
- Program governance
- Continuous improvement
- Problem solving
- Training development
- Governance, risk, and compliance software
- Internal controls
- Operational risk management
- Enterprise risk management
- Key risk indicators
- Emerging risks identification
Certification
Environmental, Social and Governance certificate - University of Pennsylvania
Timeline
Enterprise Risk Manager, Enterprise Risk Management (ERM) Framework Governance
Comerica bank
03.2025 - Current
RCSA Governance Manager, Enterprise Risk Framework Governance
Comerica bank
03.2024 - 03.2025
Data Analytics In-Business Issue Manager, Consumer Banking
Citibank
06.2022 - 02.2024
Anti-Corruption Third Party Intermediary (TPI) Program Manager, Corporate Anti-Corruption Office (CACO)
Walmart, Inc.
10.2021 - 06.2022
Consumer Fraud Manager, Financial Intelligence Unit (FIU)
Walmart, Inc.
01.2020 - 10.2021
Sr. Business Controls Specialist – Quality Assurance (QA) Program Management
Bank of America
04.2019 - 01.2020
Sr. Business Controls Specialist – Global Banking and Markets Anti-Money Laundering (AML)
Bank of America
04.2018 - 04.2019
Executive Reporting and Governance Specialist – Global Financial Crimes Compliance (GFCC)
Bank of America
06.2016 - 04.2018
Global Risk Management Associate – Global Risk COO
Bank of America
06.2015 - 06.2016
Global Risk Management Associate – Corporate Operational Risk Program Adherence
Bank of America
06.2014 - 06.2015
Consumer Fraud Specialist / Online Banker
Wells Fargo
04.2010 - 07.2012
Bachelor of Science - Finance, Risk Management & Insurance, Sociology
University of North Carolina at Charlotte