Danielle Donadio
Fort Myers,FL
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Ability to see beyond the surface and pay attention to technological needs while also factoring in "soft" system factors such as roles, responsibilities, company policy and culture, and even geographical factors. Tackles challenges with positivity and a drive to overcome. Works great alone or with others and consistently exceeds expectations. Extremely effective and understand the importance of building interdepartmental relationships with IT counterparts.
Overview
23
23
years of professional experience
Work History
SOLUTION CONSULTANT
EXTROPY ADVISORS
06.2021 - Current
- Analyze and build the mapping specifications required to interface from P2P solution to the customers sending/receiving system using an Agile methodology
- Utilize Asana ans ServiceNow for support and change management
- Develop, test, implement and support customer interfaces (CSV, XML, API)
- Analyze customer needs, challenges, and opportunities to develop appropriate solutions for passing data to and from the customers ERP.
- Identify potential risks associated with proposed solutions and implemented mitigation plans accordingly.
- Develop comprehensive project plans outlining timelines, resources, deliverables, milestones.
- Assist in creating functional specifications documents based on customer requirements.
- Provide post-sales support to ensure successful implementations of solutions.
- Facilitate customer meetings to discuss solution requirements and proposed solutions.
- Develop technical proposals and presentations to demonstrate solutions capabilities.
- Lead user acceptance testing sessions to validate accuracy of developed systems and solutions.
- Monitor system performance metrics to identify areas needing improvement or optimization.
- Maintain knowledge base of current product features and capabilities across multiple platforms.
- Resolve escalated client issues related to software functionality and configuration problems.
- Demonstrate strong problem solving skills when troubleshooting complex production incidents.
- Optimize operational productivity while collaborating with senior leadership to share and implement process improvements.
- Streamline processes in collaboration with department team members.
MANAGER OF PROCESS IMPROVEMENT
MDS MEDICAL
01.2019 - 01.2021
- Analyzed cost savings associated with process improvement projects.
- Developed key performance indicators to measure success of process improvement initiatives.
- Recommended technology solutions that automate manual tasks or streamline operations.
- Established project plans, timelines, milestones, budgeting requirements, resources needed, for successful implementation of new processes.
- Participated in design reviews to ensure compliance with applicable standards and regulations.
- Engaged in continuous improvement activities by identifying trends and developing action plans accordingly.
- Led the selection and implementation of CRMS system
- Developed and implemented process improvement strategies to increase efficiency and reduce costs.
- Collaborated with cross-functional teams to identify areas for process improvement and develop solutions.
- Conducted data analysis, created reports, and presented findings on current processes.
- Identified root causes of operational issues and proposed corrective actions.
- Developed standard operating procedures for new processes.
- Created workflow diagrams to document existing business processes.
- Monitored performance metrics against established goals and objectives.
- Provided training to team members on process improvements initiatives.
- Performed gap analysis to determine differences between current state and desired future state processes.
- Identified exceptions and deviations and recommended corrective actions to realign processes.
DIRECTOR of FINANCIAL Systems
MILLENNIUM PHYSICIAN GROUP
01.2018 - 01.2019
- Implemented, monitored and worked with internal/external Auditors on Change Management processes for all in scope applications
- Ensure IT controls were adhered to according to SOX compliance
- Implemented and monitored SLAs/KPI's with the goal of 24/7 uptime of core applications
- Built trusted relationships with internal teams, clients and vendors
- Focused on root cause analysis for the purpose of facilitating process improvement
- Monitored Systems for projecting future growth and worked toward solutions/enhancements/upgrades for scalability
- Drove technical rollouts by strategizing and working with internal and external stakeholders
- Presented KPI's and budget to executive leadership
- Managed employee workload, priorities, reviews and goal setting
- Worked with SaaS vendors on system setup and interfacing.
- Work on ensuring disaster recovery plans were tested and up to date
Manager of Business Systems
21st Century Oncology Corporate Headquarters
01.2016 - 01.2019
- Designed, tested, and managed enterprise-wide system upgrades.
- Monitored system performance to ensure optimal reliability and uptime.
- Documented processes related to the installation, maintenance, upgrade, and decommissioning of business systems.
- Collaborated with other departments such as IT Security and Systems Engineering teams on projects related to system upgrades or enhancements.
- Managed vendor relationships for all technology services contracts.
- Recommended changes or improvements for existing systems based on user feedback.
- Implemented user access control measures to protect sensitive information from unauthorized personnel.
- Performed troubleshooting activities using methodical troubleshooting to diagnose, identify, and resolve complex operational problems with existing ERP, business and practice management systems.
- Identified areas where automation could improve efficiency within the organization's workflow.
- Developed training materials for end users on how best utilize business systems features and functionality.
- Researched emerging technologies that may be used in future projects related to business systems management.
- Promoted business and engagement by building relationships with key stakeholders, surfacing opportunities and driving opportunities through to delivery.
- Served as facilitator for product and process owners, cross functional team members and stakeholders to bring discipline to agile approaches and drive sustainable improvements.
- Participated in business solution design process for client to understand and define functional project requirements.
- Met with stakeholders to collaborate and resolve problems.
- Reviewed and approved project plans prior to implementation.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Examined metrics and prepared IT project progress reports.
- Support month-end processes
Application Support Specialist
21st Century Oncology Corporate Headquarters
01.2008 - 01.2016
- Provided all end-user support for Financial Systems
- Built application deployment strategies to allow for VMware and Citrix migrations
- Lead application resource in the rollout of new Core Practice Management/EHR Applications
- Researched and identified database or data issues using SQL and Progress
- Monitored server/database/application health
- Created formalized processes to trend issues to determine if new solutions or optimization were needed
- Prepared for scalability of all Financial Systems.
- Methodically troubleshoot Application/Server/Database issues
- Work with internal customers daily to understand their needs, support new requirements, and ensure customer satisfaction
- Investigate bottlenecks of code and processes with the goal of building efficiency and improving performance.
- Identify common issues and enhance the process / data / code where necessary
- Perform clones of Application and Databases as needed
- Upgraded, tested and implemented application and database upgrades on a scheduled basis
Production Support Analyst
Bear Stearns
01.2006 - 01.2007
- Provided first-line Fixed Income trade support for their Corporate Bonds Trading System (CBTS)
- Ensured all trades were processed according to SLA
- Ensured all Bond and PnL calculations were accurate
- Monitored for accurate and timely server-side processing while passing the data down to the firm's books and records
- Built reports and developed SQL queries/UNIX Shell/Perl scripts for diagnosing and fixing technical issues as well as for monitoring core processes
- Monitored server logs for anomalies and errors.
- Provided daily client and server-side operation support in accordance with established standards and procedures
- Liaison between traders and developers
- Implemented enhancements/bug fixes to Production while communicating deployment information to clients
- Provided end user training for all technical needs.
Programmer Analyst
The Bank of New York Mellon
01.2002 - 01.2006
- Provided Production Support for their Securities Master Database (SMDB)
- Provided customer support and on-going maintenance of already existing systems
- Worked closely with Operations, Business Analyst's, Vendors, Developers, and Project Manager's to determine business needs
- Worked closely with Software Developers and Database Administrators through the multiple testing phases, implementation and support of new releases
- Identified bugs, tested and implemented data fixes using DB2
- Developed Unix Shell Scripts to monitor the status of critical processes
- Provided daily operations support in accordance with established standards and procedures
- Maintained and updated Data Center Acceptance testing manuals
- Ensured successful and timely processing of indicative, pricing, rates, factors and corporate action data files received by external and internal Vendors
- Tested, debugged and corrected errors in programs to ensure accuracy and completeness while following best practices using DEV, UAT, PSE environments.
- Awarded 2005 Quality Commitment Award, nominated by peers.
Education
BS Management Information Systems -
College of Staten Island
Skills
- Financial and Business Systems expertise
- Keen sense of urgency and prioritization
- Strong desire for continuous learning
- Strong Relationship Management
- IT projects management
- Understanding of virtualization and external storage
- Understanding of application\server environments
- Support\Incident\Change Management
- Software Troubleshooting
- Detail Oriented
- JSON scripting for APIs
- Self-starter
- Excellent written and verbal communication skills
Timeline
SOLUTION CONSULTANT
EXTROPY ADVISORS
06.2021 - Current
MANAGER OF PROCESS IMPROVEMENT
MDS MEDICAL
01.2019 - 01.2021
DIRECTOR of FINANCIAL Systems
MILLENNIUM PHYSICIAN GROUP
01.2018 - 01.2019
Manager of Business Systems
21st Century Oncology Corporate Headquarters
01.2016 - 01.2019
Application Support Specialist
21st Century Oncology Corporate Headquarters
01.2008 - 01.2016
Production Support Analyst
Bear Stearns
01.2006 - 01.2007
Programmer Analyst
The Bank of New York Mellon
01.2002 - 01.2006
BS Management Information Systems -
College of Staten Island
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