DANIELLE DONES
Dallas,TX
Summary
Team-oriented warehouse and customer service professional accustomed to shipping and receiving processes to increase overall efficiency and productivity. Detailed Oriented, and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
4
4
years of professional experience
Work History
WAREHOUSE ASSOCIATE
KROGER FULFILLMENT
02.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Contributed to team objectives in fast-paced environment.
- Picking and packing grocery items for customers online orders
- Work both ambient and temperature controlled environments such as cooler and freezer.
OFFICE ASSISTANT
InterSolutions
06.2022 - 04.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Managed daily data entry and kept clerical information accurate and up-to-date.
CUSTOMER SERVICE REPRESENTATIVE (TEMP)
CHIME SOLUTIONS
12.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
COVID-19 TEMPERATURE SCREENER
REEF @ UT SOUTHWESTERN
11.2020 - 11.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
WAREHOUSE ASSOCIATE
AMAZON
09.2019 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Confirmed accuracy, quality and quantity of materials received.
Education
Associate of Applied Science - BIOLOGY
TEXAS SOUTHERN UNIVERSITY
HOUSTON TEXAS05.2025
High School Diploma -
WILMER-HUTCHINS HIGH SCHOOL
DALLAS TEXAS06.2018
Skills
- Materials Handling and Transport
- Logistics
- Stocking and Replenishing
- Warehouse Operations
- Product Organization
- Coordination
- Administrative and Office Support
- Microsoft Office
- Organization & Time Management
- Flexibility & Adaptability
- Critical Thinking
- Product Knowledge
Timeline
WAREHOUSE ASSOCIATE
KROGER FULFILLMENT
02.2023 - Current
OFFICE ASSISTANT
InterSolutions
06.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE (TEMP)
CHIME SOLUTIONS
12.2021 - 06.2022
COVID-19 TEMPERATURE SCREENER
REEF @ UT SOUTHWESTERN
11.2020 - 11.2021
WAREHOUSE ASSOCIATE
AMAZON
09.2019 - 09.2021
Associate of Applied Science - BIOLOGY
TEXAS SOUTHERN UNIVERSITY
High School Diploma -
WILMER-HUTCHINS HIGH SCHOOL