Danielle Dorsey
Miramar
Summary
Accomplished professional in the multi-family industry, recognized for my expertise in property management, sales, retention, and marketing, with a focus on creating unparalleled living experiences for residents. Over 12+ years of experience providing excellent customer service and account management. Holds a Bachelor of Science in Broadcast Journalism, leveraging a strong communication background to enhance professional capabilities. Team player dedicated to cultivating a strong company image and maintaining a reputation grounded in quality, service, and uncompromising ethics.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Windsor/GID Properties
04.2021 - Current
- Consistently recognized as a Top Performer/Leaser, achieving outstanding results within the first month of employment and maintaining a consistent above 30% closing ratio for sales performance
- Exhibits a comprehensive understanding of fair housing laws, showcasing a commitment to legal and ethical standards in housing practices
- Assumes responsibility for the daily operations of the community, offering specialized proficiency in collections, and resident retention, and successfully manages delinquency, consistently maintaining it under $12,000 per month for a substantial site community comprising approximately 300 apartment units
- Coordinates late letters, eviction procedures, and renewals, demonstrating a comprehensive understanding of operational processes
- Takes an active role in training and mentoring new employees, while providing valuable support to sister Windsor | GID properties as required
- Establishes and manages robust relationships with vendors, sponsors, residents, community partners, and clients, utilizing strong analytical skills to identify needs and drive future sales and marketing strategies
- Spearheads the development of innovative marketing strategies and seamlessly coordinates resident events, contributing to heightened resident satisfaction
- Distinguished as a Social Media Ambassador, produces captivating marketing videos that have proven instrumental in significantly increasing both resident and prospect engagement.
Senior Leasing Specialist
Gables Residential
06.2019 - 04.2021
- Leadership Program Recipient, demonstrating a commitment to professional development
- Consistently ranked among the top 8 sales producers in the highly competitive Atlanta Metropolitan Region
- Achieved a remarkable increase in occupancy from 89% to 94% within the initial 6 weeks of employment and sustaining property occupancy at 96% and above
- Cultivates enduring relationships with residents, leading to high retention rates and a surge in positive reviews on the company website
- Successfully manages leasing documents, ensuring the creation of exceptional leasing files that meet and exceed company audit standards
- Formulates strategic marketing plans to enhance occupancy rates, complemented by the organization of resident events that contribute to resident retention
- Extends support to understaffed properties and provides comprehensive training to leasing agents on effective closing techniques, Knock, and Yardi Voyager Plus software.
Banker/Teller Manager
Floridian Community Bank
08.2016 - 05.2018
- Expertly opened consumer and business depository, CD/IRA, and safe deposit box accounts for clients across the South Florida Market and other nationwide regions
- Collaborated with branch managers to implement and execute strategies aimed at boosting the production of deposit accounts and teller referrals, leading to a notable increase in incentive payouts for employees at the Davie branch location
- Proactively identified opportunities to assist clients in achieving financial success, demonstrating a commitment to providing personalized and impactful financial services.
Teller Manager
SunTrust Bank
02.2015 - 08.2016
- Actively identify daily referral opportunities and cultivate relationships with key branch partners, including branch teammates, Regional Operation Manager, and Financial Advisors
- Consistently delivered industry-leading customer service to SunTrust clients, demonstrating a commitment to excellence in client interactions
- Demonstrated a high level of proficiency in processing complex transactions, ensuring strict compliance with SunTrust regulations and contributing to operational efficiency.
Yachting Sales Supervisor
National Marine Suppliers
03.2012 - 04.2014
- With a focus on cash sales, served as the primary contact for both international and local yachting companies
- Held the role of primary accounts payable officer, overseeing financial transactions and managing the authorization process for the release of domestic and international shipments for cash sale clientele
- Collaborated with the company owner and logistics director to coordinate the development and implementation of new policies and procedures, enhancing the efficiency of releasing international goods
- Demonstrated a commitment to precision and compliance in financial transactions, contributing to the smooth operation of cash sale accounts and fostering positive relationships with local and international clients.
Teller Manager
Wells Fargo
01.2009 - 02.2012
- Managed and supervised daily operations, overseeing a team of 8 professionals to ensure efficient and accurate execution of financial transactions
- Developed and implemented strategic initiatives to enhance branch performance, resulting in increased productivity and customer satisfaction
- Fostered a positive and collaborative team environment, leading to improved staff morale and a commitment to delivering exceptional customer service
- Demonstrated expertise in cash management, transaction processing, and compliance, maintaining a high standard of accuracy and adherence to banking regulations
- Conducted training sessions to elevate the skills of tellers and ensure alignment with organizational goals.
Teller/ATM Custodian
Wachovia Bank
01.2009 - 03.2011
- Consistently identified opportunities for sales referrals through the cross selling of Wells Fargo products and services
- Managed cash shipments and assisted in maintenance of store cash supply as sole ATM and vault custodian.
Exceptions Specialist
Wachovia Bank
11.2008 - 01.2009
- Played a key role in resolving escalated customer issues, showcasing effective problem-solving skills and commitment to customer-centric solutions
- Conducted in-depth research and analysis of customer transactions to detect potential fraud, working closely with loss prevention to verify transaction legitimacy
- Demonstrated exceptional performance in exceeding daily goals to reduce fraud in consumer accounts, showcasing a dedication to ensuring the security and integrity of financial transactions.
Education
Bachelor of Science Degree - Broadcast Journalism
Florida A&M University
Skills
- Technical Skills
- Multifamily Software Systems: Yard Voyager, Yardi CRM, Funnel, Knock, LRO/Realpage, Snappt, Google My Business, Power BI, Realync
- Social Media Marketing Platforms:
- Facebook, Twitter, Instagram, LinkedIn
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
Accomplishments
- Achieved the highest increase in ORA score for Windsor Communities Southeast Region, showcasing commitment to excellence
- 2021: Consistently ranked as a top leaser at Windsor | GID Communities, demonstrating exceptional leadership and performance
- 2020: Selected as a participant in the prestigious Gables Residential Leadership Program, demonstrating strong leadership potential
- 2015: Consistently achieved quarterly recognition and bonuses as a top performer for Suntrust Bank in sales and customer service within the South Florida Market Team
- 2010-2012: Recognized for outstanding performance in Customer Service, Sales, and Leadership at Wells Fargo Bank, receiving quarterly accolades
- 2009, honored as a Wachovia Shared Success recipient for surpassing sales goals and exceeding expectations at Wachovia Bank.
Timeline
Assistant Property Manager
Windsor/GID Properties
04.2021 - Current
Senior Leasing Specialist
Gables Residential
06.2019 - 04.2021
Banker/Teller Manager
Floridian Community Bank
08.2016 - 05.2018
Teller Manager
SunTrust Bank
02.2015 - 08.2016
Yachting Sales Supervisor
National Marine Suppliers
03.2012 - 04.2014
Teller Manager
Wells Fargo
01.2009 - 02.2012
Teller/ATM Custodian
Wachovia Bank
01.2009 - 03.2011
Exceptions Specialist
Wachovia Bank
11.2008 - 01.2009
Bachelor of Science Degree - Broadcast Journalism
Florida A&M University
Similar Profiles
Andy LaneauAndy Laneau
Dual Leasing Consultant at GID Windsor CommunitiesDual Leasing Consultant at GID Windsor Communities
Ellen GouldingEllen Goulding
Senior Dual Site Property Manager at GID / Windsor CommunitiesSenior Dual Site Property Manager at GID / Windsor Communities
Adrian MolinaAdrian Molina
Service Technician at GID WINDSOR COMMUNITIESService Technician at GID WINDSOR COMMUNITIES
Crystal OkpoyoCrystal Okpoyo
RIS Systems Analyst at ABC Medical ImagingRIS Systems Analyst at ABC Medical Imaging
Adrian MendozaAdrian Mendoza
Operations Business Insight Director at Unimed Maritime SolutionsOperations Business Insight Director at Unimed Maritime Solutions