Danielle Douglas
Washington,DC
Summary
Experienced Transit Operations Professional with over a decade of dedicated service in bus and rail transit environments. Seeking a supervisory role at Metra where I can apply my deep operational knowledge, leadership abilities, and commitment to safe, efficient service. Recognized for a strong attention to detail, mechanical aptitude, and a collaborative approach to team development. I am eager to support and guide frontline staff, promote safety and reliability, and contribute to a positive and productive work environment.
Professional transportation expert prepared for role of Train Operator. Known for ensuring safe and timely journeys while maintaining operational excellence. Highly collaborative and results-driven, contributing to team success and adapting to dynamic needs. Skilled in mechanical operations and safety protocols, dependable under all conditions.
Overview
23
23
years of professional experience
Work History
Train Operator
Washington Metropolitan Area Transit Authority (WMATA)
04.2019 - Current
- Coordinates route operations, minimizing delays and optimizing efficiency through effective communication with the Rail Operations Control Center (ROCC).
- Proficiently troubleshoots and analyzes issues to reestablish normal train schedules, ensuring consistent service for passengers.
- Prepares and submits accurate accident and incident reports in adherence to established guidelines.
- Delivers clear and precise announcements via the train Public Address (PA) system, assisting passengers in identifying upcoming stations and transfer points.
- Operates subway rail cars efficiently and safely within the metropolitan area, adhering to safety procedures and policy letters.
- Conducts daily pre-trip and post-trip inspections, reporting issues promptly to the Control Center and maintenance personnel.
- Exhibits exceptional mechanical troubleshooting skills, diagnosing and resolving various component issues to restore proper train movement.
- Maintains on-time performance, responding to signal issues, trespasses, traffic, and pedestrian situations.
- Takes charge during emergencies, effectively communicating with the Control Center and performing emergency steps as per Operating Rules and Safety Procedures.
- Collaborates with colleagues and supervisors at all levels, establishing positive working relationships and contributing to a cohesive team environment.
- Demonstrates strong time management skills in both normal and emergency situations.
- Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
- Prevented accidents through vigilant observation of track conditions and proactively communicating potential hazards to control center personnel.
Bus Operator
Washington Metropolitan Area Transit Authority (WMATA)
04.2013 - 04.2019
- Communicated with the Bus Operations Control Center (BOCC) to report delays, equipment failures, and dangerous conditions.
- Safely operated and maintained buses, ensuring adherence to traffic regulations, safety protocols, and passenger comfort.
- Conducted routine inspections of assigned vehicles, promptly reporting equipment failures or safety concerns.
- Provided exceptional customer service, offering schedule, route, and fare information to passengers courteously.
- Proficiently operated wheelchair lifts for passengers with disabilities in compliance with the Americans with Disabilities Act (ADA).
- Managed time efficiently, adhering to schedules and ensuring timely pickups and drop-offs.
- Developed a reputation for meticulous record-keeping, accurately documenting inspections, incidents, and relevant information.
- Adapted to unexpected situations, such as traffic disruptions and adverse weather conditions, minimizing service disruptions.
- Actively participated in training sessions and workshops to enhance driving skills and safety awareness.
Mail Carrier
United States Postal Service (USPS)
10.2002 - 06.2012
- Conducted daily mail collection and delivery, ensuring accurate sorting and preparation.
- Demonstrated exceptional attention to detail in sorting and organizing incoming mail based on routes and delivery locations.
- Safely and efficiently delivered mail, packages, and parcels to diverse addresses along assigned routes.
- Built strong customer relationships, providing friendly and helpful customer service.
- Utilized handheld devices and technology to track deliveries and communicate with the post office in real-time.
- Successfully handled and delivered packages of varying sizes, following protocols for obtaining signatures.
- Maintained a high level of safety awareness while driving or walking on delivery routes.
- Collaborated with colleagues and supervisors to report damaged, undeliverable, or suspicious mail promptly.
- Adhered to postal regulations, policies, and guidelines, ensuring accurate and lawful mail delivery.
- Utilized problem-solving skills to optimize delivery routes and ensure timely deliveries.
Education
Criminal Justice
University of the District of Columbia
Washington, DC01.2002
Bachelor of Science - Business Management
Strayer University
Washington, DCSkills
- Operational Knowledge
- Safety Regulations
- Adherence to Procedures
- Technical Proficiency
- Mechanical Troubleshooting
- Two-way Radio System
- Standard Operating Procedures
- Compliance
- Time Management
- Conflict Resolution
- Emergency management
- Safety protocols adherence
- Passenger assistance
- Train operation expertise
- Route logs
- Mechanical aptitude
- Timetable management
- Signal interpretation
- Train inspection
- Safety rules and regulations
- Yard operations
- On-board inspections
- Car coupling
- Safety procedures
- Problem-solving
- Time management
- Attention to detail
Leadership Mentor Program
Higher Achievement Program (HAP), Teaching Mentor, 09/01/08, 05/01/13, Guided and supported over 20 students in developing academic abilities and leadership skills., Established positive and impactful relationships with middle school-aged students, providing personalized guidance, advice, and emotional support., Collaborated with fellow mentors to create and implement engaging lessons and activities., Adapted mentoring techniques to cater to individual learning styles, resulting in measurable improvements in academic performance., Encouraged mentees to set and achieve academic and personal goals., Received positive feedback for the positive impact on students' personal growth and academic achievements.
Timeline
Train Operator
Washington Metropolitan Area Transit Authority (WMATA)
04.2019 - Current
Bus Operator
Washington Metropolitan Area Transit Authority (WMATA)
04.2013 - 04.2019
Mail Carrier
United States Postal Service (USPS)
10.2002 - 06.2012
Bachelor of Science - Business Management
Strayer University
Criminal Justice
University of the District of Columbia
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