Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Danielle Downer

Yuba City,CA

Summary

Motivated, service-oriented Bartender with several years of high-volume restaurant experience. Extensive wine, beer, and cocktail knowledge. Creative with developing new mixology recipes. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

14
14
years of professional experience

Work History

Rescue Volunteer

ResQpaws
Yuba City, CA
02.2011 - Current
  • Rescue abandoned, abused, and injured animals; rehabilitate, vaccinate, spay/neuter and find them permanent loving adoptive homes.
  • Increase public awareness of the companion animal overpopulation issue and provide solutions to end the euthanization of adoptable animals.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Emphasized the use of positive training techniques and owner education in resolving behavior issues.
  • Helped transport rescued animals to veterinary clinics or foster homes.
  • Attended community events to promote awareness of animal rights and welfare issues.

Bartender/Server Manager

Copper Penny Restaurant
Rutherfordton, NC
02.2023 - 09.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Trained new bartenders on drink preparation and upselling techniques.

Bartender/Server

Cool Hand Lukes
Yuba City , CA
08.2017 - 02.2023
  • Cultivated warm relationships with regular customers
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Trained new employees on restaurant procedures and plating techniques.

Bartender/Server

Hard Rock Hotel And Casino Las Vegas
Sacramento, CA
10.2019 - 09.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Built strong relationships with regular customers by applying amazing customer service.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.

Account Sales Manager

Red Bull Distribution
Sacramento , CA
08.2012 - 04.2016
  • Establish and maintain friendly and professional relationships with customers to increase sales and selling space.
  • Build and protect the Red Bull brand through proper rotation to ensure fresh product and set proper brand flow following Red Bull standards.
  • Evaluate and communicate competitor activities such as new products and price reductions to the district manager.
  • Meet monthly key performance indicators (KPI's) focused on the following areas; sales, distribution, pricing, display, new accounts, and other merchandising components.
  • Cultivated relationships with key customers in order to build loyalty and repeat business.
  • Analyzed market trends to identify new opportunities for growth.

Education

Associate of Arts - General

Yuba College
Marysville, CA
06-2003

High School Diploma -

Yuba City High School
Yuba City, CA
06-2001

Skills

  • Natural leadership
  • Energetic and Outgoing
  • Specials Promotion and Upselling
  • Customer Service and Rapport
  • Warm and Friendly
  • Cool Under Pressure
  • High-Volume Dining
  • Transactions and Cash Handling
  • Engaging personality
  • Beverage Preparation
  • Creative Mixology
  • Service-oriented mindset
  • ABC regulations

Affiliations

  • Basketball coach
  • Student athlete in high school and college

Accomplishments

  • Received Platinum Server of the month through amazing customer service.
  • Received the animal rescue service and dedication award from Yuba City.
  • Multiple MVP awards in high school.

References

Shelly Gref -Owner at Copper Penny Grill

(407) 702-8031

Amanda Villicana - Owner at Cool Hand Lukes

(559) 797-5884

Angela Christensen - ResQpaws President

(530) 218-3773

Mary DeLong -School District Manager

(530) 216-0924

Timeline

Bartender/Server Manager

Copper Penny Restaurant
02.2023 - 09.2024

Bartender/Server

Hard Rock Hotel And Casino Las Vegas
10.2019 - 09.2022

Bartender/Server

Cool Hand Lukes
08.2017 - 02.2023

Account Sales Manager

Red Bull Distribution
08.2012 - 04.2016

Rescue Volunteer

ResQpaws
02.2011 - Current

Associate of Arts - General

Yuba College

High School Diploma -

Yuba City High School

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