Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Danielle Doyle

Wickliffe

Summary

Results-driven Senior Inside Sales Account Manager known for high productivity and efficient task completion. Specialize in strategic sales planning, customer relationship management, and market analysis. Excel at communication, negotiation, and problem-solving to achieve sales targets and foster client satisfaction.

Overview

25
25
years of professional experience

Work History

Senior Inside Sales Account Manager

Millcraft Paper Company, Inc.
Independence
09.2000 - Current
  • Developed strong relationships with clients to understand their paper needs.
  • Managed sales pipeline using CRM software to track account progress.
  • Conducted product presentations to educate clients on paper solutions.
  • Collaborated with internal teams to ensure timely order fulfillment.
  • Provided exceptional customer service by addressing client inquiries promptly.
  • Trained junior sales staff on product knowledge and effective selling techniques.
  • Analyzed market trends to identify new sales opportunities for growth.
  • Negotiated contracts with clients to secure favorable terms and conditions.
  • Identified areas of improvement in existing processes related to sales management and execution.
  • Collaborated with colleagues in marketing, operations, and product development to ensure seamless customer service experience.
  • Coordinated cross-functional teams across multiple departments during customer onboarding process.
  • Engaged in continual professional development activities such as attending seminars or webinars related to industry trends and best practices.
  • Resolved customer complaints promptly by collaborating with appropriate departments within the organization.
  • Prepared timely quotes based on customer inquiries and requests for proposal.
  • Maintained up-to-date records of all sales activities including prospecting efforts, account history, contacts made, proposals submitted.
  • Utilized CRM software systems to track customer interactions and manage leads throughout the sales cycle.
  • Managed a portfolio of high-value corporate accounts while consistently meeting or exceeding monthly sales targets.
  • Advised customers on best practices for implementing solutions that meet their specific needs.
  • Negotiated contracts with customers while ensuring adherence to company policies.
  • Cultivated relationships with key customers to identify potential new business opportunities.
  • Regularly communicated with clients via phone calls, emails, video conferencing, providing them with updates about their accounts.
  • Presented solutions tailored specifically to each client's individual requirements.
  • Analyzed market trends and competitor data to develop pricing strategies for current and prospective clients.
  • Assessed customer feedback regarding products, services to recommend improvements or changes based on changing needs, trends.
  • Communicated with repeat customers to build long-term relationships.
  • Fielded customer feedback and complaints.
  • Reported sales metrics to senior management and suggested improvements that could be made to increase the value of collateral.
  • Increased company profit through effective employee training.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Facilitated implementation of new technology.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.

Education

Some College (No Degree) -

Lakeland Community College
Willoughby, OH

Skills

  • Sales pipeline management
  • Client relationship building
  • Product presentation
  • Contract negotiation
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Time management
  • CRM proficiency
  • Market share growth
  • Customer relationship building
  • Customer service
  • Adaptability
  • Written communication
  • Active listening

References

References available upon request.

Timeline

Senior Inside Sales Account Manager

Millcraft Paper Company, Inc.
09.2000 - Current

Some College (No Degree) -

Lakeland Community College

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