Danielle Doyle
Surprise,AZ
Summary
Professional Service Center Leader with proven expertise in managing operations and driving performance improvements. Skilled in team collaboration, customer service management, and process optimization. Adaptable to changing needs, with strong focus on achieving measurable results and maintaining high standards. Equipped with problem-solving abilities and effective communication skills to ensure seamless service delivery and team efficiency.
Overview
19
19
years of professional experience
Work History
Service Center Manager
Four Seasons Building Products - Equinox
04.2024 - Current
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented process improvements resulting in reduced service turnaround times..
- Presented budgets and performance reports to corporate offices.
- Trained new staff members on company policies and center expectations.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Increased revenue with targeted marketing strategies to attract new clients.
- Successfully launched new services or products within the center by coordinating efforts across multiple departments effectively.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dispatcher Coordinator
Miner Corp
06.2023 - 04.2024
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
Vortex Doors
05.2022 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Project Manager
Oasis Patio Cover
05.2021 - 05.2022
- Informed clients of deadlines and scope of work.
- Set project schedules.
- Deescalated concerns, maintaining a calm demeanor
Assistant Manager
Four Seasons Building Products
08.2015 - 05.2021
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Processed monthly payments, researched payment discrepancies and prepared monthly reports.
Education
Cactus High School
Glendale05-2008
Skills
- Customer Relations
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- De-escalation Techniques
- Complex Problem Solving
- Courteous with Strong Service Mindset
- Leadership trained
- Operational excellence
- Staff training and development
- Delegation and supervision
Timeline
Service Center Manager
Four Seasons Building Products - Equinox
04.2024 - Current
Dispatcher Coordinator
Miner Corp
06.2023 - 04.2024
Customer Service Representative
Vortex Doors
05.2022 - 06.2023
Project Manager
Oasis Patio Cover
05.2021 - 05.2022
Assistant Manager
Four Seasons Building Products
08.2015 - 05.2021
Cactus High School
Education and Training
other