Danielle Doyley
Fort Lauderdale,FL
Summary
Accomplished Guest Services Associate with a proven track record at GalleryOne Doubletree Suites by Hilton, enhancing guest experiences through exceptional service and empathy. Skilled in hospitality services and data entry proficiency, I significantly contributed to improved customer relations and operational efficiency. Expert in fostering cross-functional collaboration and mentoring teams for professional growth.
Guest services professional with proven track record in delivering exceptional customer experiences. Adept at managing guest interactions, addressing concerns efficiently, and providing support to team. Known for reliability, adaptability, and focus on collaborative results.
Overview
9
9
years of professional experience
Work History
Guest Services Associate
GalleryOne Doubletree Suites by Hilton
06.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
Event Team Supervisor
Xtreme Action Park
01.2022 - 10.2023
- Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
Assistant Kitchen Supervisor
Kamz Kitchen
04.2016 - 02.2022
- Conducted regular audits of food storage areas to ensure compliance with local regulations regarding temperature control or labeling requirements.
- Managed food costs by accurately portioning ingredients and minimizing waste during meal preparation.
- Oversaw equipment maintenance schedules to minimize downtime and maintain a productive working environment.
- Ensured timely delivery of meals by coordinating between front-of-house staff and the kitchen team for smooth service operations.
Education
High School Diploma -
Connections Academy
Tampa, FL05-2024
Skills
- Hospitality services
- Guest engagement and assistance
- Strong empathy
- Patience and composure
- Making reservations
- Upselling strategies
- Training and mentoring
- Guest service and assistance
- Data entry proficiency
Timeline
Guest Services Associate
GalleryOne Doubletree Suites by Hilton
06.2024 - Current
Event Team Supervisor
Xtreme Action Park
01.2022 - 10.2023
Assistant Kitchen Supervisor
Kamz Kitchen
04.2016 - 02.2022
High School Diploma -
Connections Academy
Similar Profiles
David SandersDavid Sanders
Sr. Transient Manager at Doubletree Suites by Hilton Houston by the GalleriaSr. Transient Manager at Doubletree Suites by Hilton Houston by the Galleria
Luis Alex VelozLuis Alex Veloz
Maintenance Engineer at Doubletree Suites By HiltonMaintenance Engineer at Doubletree Suites By Hilton
Yuniel Dorta BaezYuniel Dorta Baez
Engineer Technician at Doubletree Suites By Hilton PhoenixEngineer Technician at Doubletree Suites By Hilton Phoenix