Danielle Drayton
MONMOUTH COUNTY,NJ
Overview
21
21
years of professional experience
1
1
Certification
Work History
Life Skills Teacher Supervisor
New Hope IBHC
03.2019 - Current
- ~ Interview, hire and train mental health interns and recovery treatment assistants
- Teach/mentor adolescents 13-19 years old with drug abuse and co-occurring disorders.
- Utilized de-escalation and crisis techniques.
- ~ Develop and facilitate small and large recovery groups on a daily/ weekly basis.
- ~ Teach daily life skills such as self love, faith, healthy coping skills, personal hygiene, food prep, healthy living, etc.
- ~ One on one advice when necessary
- ~ Motivate clients to achieve goals(short & long term)
- ~ Hospital information management/medical records protection/HIPPA compliant
- Answer and return phone calls/ emails for further coaching for clients and staff
- Developed and implemented individualized life skills curricula for diverse student populations.
- Mentored junior staff in best practices for teaching life skills and fostering student engagement.
- Monitored classroom dynamics to ensure a supportive environment conducive to learning and growth.
- Intervened in crisis situations to provide counseling and support.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Promoted a positive learning environment by establishing clear expectations and fostering respectful communication among students.
Patient Care Coordinator
RWJBarnabas Health
07.2016 - 01.2023
- ~Greeted patients in the emergency room department.
- ~Computer skills and medical terminology
- ~Scanned identification, verified insurance information and processed payments.
- ~Processed Medical records request, HIM and HIPPA compliant.
Residential Program Assistant(part time)
The Arc of Ocean County
07.2017 - 03.2019
- ~DDD trained; provide supports to individuals with disabilities in a residential
- ~Taking residents to physician appointments, medical records protection, HIPPA compliant.
- (Group Home, Supervised Apartment, or Supportive Living) environment.
- ~Responsibilities include teaching life skills direct care and managing the personal care of all the individuals living in the community residence.
- Facilitated communication between clients and staff, ensuring needs are effectively addressed and met.
- Mentored new staff on best practices for client interaction and program adherence, enhancing team efficiency.
- Led training workshops for staff on disability awareness and program policies to improve service delivery standards.
Lead Teller Operations Specialist
Bank of America
01.2005 - 01.2015
- ~ Managed and trained bank associates to perform day-to-day bank operations accurately, efficiently and in accordance with established policies and procedures.
- ~Worked closely with the Banking Center Manager to continually improve banking center performance and compliance.
- ~Investigated and audited day-to-day operations.
- Resolved complex service issues to guarantee customer satisfaction and retention.
- Ensured banking center compliance is within federal regulations utilizing operations and oversight functions.
- ~Identified customer needs and referred financial products and services.
- ~ Delivered exceptional customer service to build customer loyalty and relationships.
- ~Contributed to a positive team environment in the banking center through teamwork.
- ~Cross-sell banking services and products to clientele.
- ~Represented the bank at community events.
Education
Coursework Credits - Human services/Social Work
Brookdale Community College
Lincroft, NJ02.2020
TCC/Early Childhood Education - Early Childhood Education
Chattahoochee Technical College
Marietta, GA05.2012
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Asbury Park High School
Asbury Park, NJ06.2001
Skills
- Proficient in medical terminology
- Childcare experience
- Effective classroom management
- Client support
Certification
CERTIFIED LIFE COACH: TONY GASKINS ACADEMY
Timeline
Life Skills Teacher Supervisor
New Hope IBHC
03.2019 - Current
Residential Program Assistant(part time)
The Arc of Ocean County
07.2017 - 03.2019
Patient Care Coordinator
RWJBarnabas Health
07.2016 - 01.2023
Lead Teller Operations Specialist
Bank of America
01.2005 - 01.2015
TCC/Early Childhood Education - Early Childhood Education
Chattahoochee Technical College
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Asbury Park High School
Coursework Credits - Human services/Social Work
Brookdale Community College
Community Services Experience
Habitat for Humanity March of Dimes Breast Cancer Awareness Walk for the Cure Boys and Girls Club Autism Speaks Park Restoration Community (Chastain Park)