Danielle M DuBois
Rouses Point,NY
Summary
Dedicated individual driven to succeed and thrive within a growing business. Areas of proficiency include excellent written and verbal communication skills, ability to multi-task, strong computer skills, professionalism at all times, and the ability to learn new tasks quickly.
Overview
25
25
years of professional experience
Work History
National Sales Support Representative
Schluter Systems
Plattsburgh , NY
4 2018 - Current
- Provided technical support to sales team members and internal teams
- Developed presentations for internal teams and sales team members
- Maintained up-to-date records of interactions with the sales team and customers
- Prepared reports on sales team member's performance for management review
- Collaborated with marketing team to track promotional materials for sales team
- Processed orders for customers and sales team
- Developed strategies to meet and exceed sales targets within established timeframe
- Conducted training for sales team members and internal new hires
Fair Hearing Specialist / Vermont Healthcare Service Specialist
State of Vermont
Essex Junction, VT
01.2016 - 02.2017
- Handling highly sensitive cases in the legislative and public arena.
- Conducting investigative research on healthcare cases escalated to the Fair Hearing Unit.
- Interacting with the Office of the Attorney General, Vermont Legal Aid, Human Services Board, Care Providers, Social Security Administration, and Agency on Aging while resolving cases.
- Testifying during Fair Hearings on behalf of the State of Vermont.
- Working on the Legacy Medicaid Renewal team to screen Vermonters for health care coverage.
- Determine eligibility and insure Vermonters with a Quality Health Plan or Medicaid insurance.
- Perform outreach calls with clients to clarify application data.
- Verifying client's income, social security number, citizenship, and immigration status.
- Processing CoC's.
- Provide assistance to fellow co-workers using problem-solving techniques to process individual cases.
- Proficiency with Siebel, Access, and Portal software.
Owner/Operator
Lil' Dumplins Day Care
Champlain, NY
08.2013 - 01.2016
- Cared for children ages six weeks-12 years old.
- Instructed preschool program in the day care setting.
- Organized daily activities.
- Attended training/seminars.
- Maintained business and financial records.
- Created weekly food menus, monthly calendars, and monthly newsletters.
- Followed New York State regulations to operate day care program.
Receptionist/Registrar
CVPH Medical Center
Plattsburgh, NY
03.2012 - 08.2013
- Registered patients for appointments.
- Managed phone calls.
- Assisted Primary Care Physicians with clerical work pertaining to patient care.
- Obtained prior authorizations for tests/referrals ordered by physicians.
- Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Certified Nurse Assistant
CVPH Medical Center
Plattsburgh, NY
01.2011 - 03.2012
- Assisted nursing staff in Urology, Oncology and Skilled Nursing units.
- Took vital signs of patients.
- Accurately documented patients' vital statistics, daily intake and output amounts, and daily behaviors in EMR.
- Assisted nursing staff in preparing patients for surgery.
- Monitored post-op vitals.
- Assisted patients with their Activities of Daily Living.
- Communicated effectively with nurses and physicians to ensure the over all well-being of all patients.
Owner/Operator
Little Treasures Day Care
Altona, NY
02.2000 - 01.2011
- Cared for children ages six weeks-12 years old.
- Instructed preschool program in the day care setting.
- Organized daily activities.
- Attended training/seminars.
- Maintained business and financial records.
- Created weekly food menus, monthly calendars, and monthly newsletters.
- Followed New York State regulations to operate day care program.
Human Resources / Hiring Coordinator
Schluter Systems
Plattsburgh, NY
10 2017 - 4 2018
- Review employment applications/resumes.
- Post open positions internally and externally.
- Coordinate multiple schedules to arrange job interviews.
- Conduct interviews with potential candidates.
- Prepare Employment Proposals, At Will Employment Agreements. and other necessary documents for new hires.
- Conduct HR Orientation for all new hires.
- Enter new hire information in Paylocity for payroll processing.
- Assist with benefit enrollment for all employees as needed.
- Set up pre-employment drug screening for all new hires (local employees as well as employees in the field).
- Maintain confidentiality at all times.
Customer Support Specialist
Schluter Systems
Plattsburgh, NY
1 2017 - 10 2017
- Processing purchase orders received from customers.
- Responding to customer calls.
- Checking order status.
- Providing tracking information to customers.
- Documenting detailed, accurate notes in Maximizer related to customer contacts.
Education
Business Administration
Clinton Community College
2022
Skills
- Ability to multi-task
- Outstanding verbal and written communication skills
- Strong motivation
- Exceptional organizational skills
- Meticulous attention to detail
- Resourceful
- Self-directed
Accomplishments
- Strong customer service skills
- Proficiency with Microsoft Word
- Regularly use Excel
- Over ten years of Administrative experience
References
References: Available upon request.
Timeline
Fair Hearing Specialist / Vermont Healthcare Service Specialist
State of Vermont
01.2016 - 02.2017
Owner/Operator
Lil' Dumplins Day Care
08.2013 - 01.2016
Receptionist/Registrar
CVPH Medical Center
03.2012 - 08.2013
Certified Nurse Assistant
CVPH Medical Center
01.2011 - 03.2012
Owner/Operator
Little Treasures Day Care
02.2000 - 01.2011
National Sales Support Representative
Schluter Systems
4 2018 - Current
Human Resources / Hiring Coordinator
Schluter Systems
10 2017 - 4 2018
Customer Support Specialist
Schluter Systems
1 2017 - 10 2017
Business Administration
Clinton Community College
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