Danielle DuBose
GA
Summary
Dedicated IT professional with comprehensive expertise in system support, optimization, and project management. Skilled in working within technology environments to develop and enhance system solutions that improve organizational processes and ensure the delivery of high-quality results. Eager to apply technical and analytical skills at HD Supply, contributing to your commitment to operational excellence and innovative solutions. Aligned with your goals for diversity, equity, and inclusion. I am enthusiastic about joining a team that values every associate's contribution to collective success.
Overview
1
1
year of professional experience
Work History
Project Specialist |
Home Depot
Atlanta, GA
11.2022 - Current
- Led the cleanup and optimization of primary software applications, significantly reducing system redundancies by over 30%, aligning with corporate goals for enhanced operational efficiency and compliance.
- Spearheaded system enhancement testing with engineering and technology teams, ensuring optimal performance, fit, and security compliance with company standards.
- Developed and maintained Tableau dashboards for real-time financial tracking and data visualization, driving improved decision-making and operational transparency.
- Collaborated with IT and finance teams to resolve system issues and retransmit failed orders, enhancing the accuracy and reliability of financial data.
- Innovated and implemented a strategic approach to system maintenance that significantly improved the reliability and uptime of critical business applications, demonstrating a proactive approach to IT challenges.
Software Support Representative |
NCR Global Headquarters
Atlanta, GA
- Transformed customer feedback into actionable insights for product enhancements, directly contributing to a 15% improvement in user satisfaction ratings.
- Exceeded key performance metrics by developing and implementing robust quality controls in product processes, demonstrating a keen ability to adapt to evolving technological needs.
- Facilitated cross-functional team collaborations, playing a key role in strategic product development sessions that influenced user-centric product enhancements.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT01-2024
Information Technology Certifications
HIGH SCHOOL DIPLOMA -
Chapel Hill High School
Skills
- System Optimization and IT Auditing
- Data Analysis using BigQuery and Tableau
- Risk Management and Compliance
- Project Management and Strategic Planning
- Technical Communication and Team Collaboration
- Proficiency in CRM, SAP, and Adobe
- Microsoft Office 365
- Software Application Support
- Cross-Functional Teamwork
- System Enhancement Testing
- Technical Problem Solving
Timeline
Project Specialist |
Home Depot
11.2022 - Current
Software Support Representative |
NCR Global Headquarters
Bachelor of Science - Information Technology
Western Governors University
Information Technology Certifications
HIGH SCHOOL DIPLOMA -
Chapel Hill High School