Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Ducharme

Summary

Reliable and organized Office Assistant with almost 10 years of experience providing administrative and clerical support in medical and logistics settings. Known for being detail-oriented, dependable, and easy to work with. Skilled in handling sensitive documents, interacting with customers and vendors, and using office software such as Microsoft Office and various other systems. Adept at multitasking, solving problems independently, and maintaining a high level of professionalism and confidentiality. Committed to creating a smooth, efficient office experience for both coworkers and customers.

Overview

10
10
years of professional experience

Work History

Shipping Office Assistant

The Yankee Candle Company, Inc.
Hatfield, Ma
06.2022 - Current
  • Greet and verify credentials of incoming carriers and delivery personnel, managing access and directing them to appropriate loading/unloading areas
  • Maintain accurate and up-to-date records in electronic filing systems and Excel spreadsheets to track shipments, inventory, and office supplies
  • Collaborate with warehouse staff and drivers to facilitate efficient loading and unloading processes while maintaining safety standards
  • Provide administrative and logistical support to shipping operations, ensuring timely and accurate order fulfillment

Clerical Support Specialist

Northampton Area Pediatrics
Northampton, Ma
01.2016 - 06.2022
  • Welcomed and greeted patients, giving detailed, personalized, and polite service to ensure patient satisfaction
  • Answered telephone calls to field inquiries from patients, vendors, and various other callers seeking information
  • Scheduled appointments, managed provider calendars, and coordinated follow-ups
  • Processed requests for medical records from patients, insurance companies, and schools while adhering to legal privacy regulations
  • Monitored and managed all clerical tasks on an ongoing basis, making sure to prioritize and complete tasks according to the level of urgency indicated
  • Maintained and updated patient records in electronic medical record systems using Epic and eClinicalWorks

Education

High School Diploma -

Hampshire Regional High School
Westhampton, Ma

Skills

  • Customer Service
  • Office Administration
  • Record Keeping
  • Multi-line Phone Handling
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Professional & Friendly Demeanor
  • Organization & Time Management
  • Multitasking in Fast-Paced Environments
  • Problem Solving
  • Office Equipment Operation (Printers, Scanners, Postage Machines)

Timeline

Shipping Office Assistant

The Yankee Candle Company, Inc.
06.2022 - Current

Clerical Support Specialist

Northampton Area Pediatrics
01.2016 - 06.2022

High School Diploma -

Hampshire Regional High School
Danielle Ducharme
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