Danielle Dufault

• Followed all company policies and procedures to deliver quality work.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Built and managed relationships with key clients and partners to drive growth.
• Collaborated with internal departments to align marketing campaigns.
• Created and delivered presentations to internal and external stakeholders to showcase work.
• Devised and implemented strategies to optimize digital marketing campaigns.
• Monitored industry trends to adapt strategies accordingly.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Developed effective improvement plans in alignment with goals and specifications.
• Devised and implemented processes and procedures to streamline operations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Generated reports detailing findings and recommendations.
• Created and managed project plans, timelines and budgets.
• Maintained database systems to track and analyze operational data.

• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
• Managed practical action plans to respond to audit discoveries and compliance violations.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
• Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
• Maintained up-to-date knowledge of current and emerging compliance regulations.
• Responded to employee inquiries regarding compliance regulations and procedures.
• Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
• Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
• Identified gaps in existing compliance processes and recommended updates.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Assisted with development of compliance objectives and strategies.
• Maintained composure in stressful situations, confrontations, interviews and records searches.

• Worked at TJX Companies as a Contracted Employee until position was budgeted formally for TJX

• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Oversaw and managed hiring process and assisted human resources.
• Developed and coordinated employee training programs to improve productivity and performance.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
• Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Developed and implemented onboarding and orientation programs for new employees.
• Assisted with writing job postings and job descriptions for boards.
• Administered employee benefits programs and assisted with open enrollment.
• Created and delivered HR training sessions to staff, managers and executives.
• Advocated for staff members, helping to identify and resolve conflicts.
• Managed recruiting for all exempt, non-exempt and temporary classified positions across the district, using internal databases, cold calling, networking through LinkedIn, Facebook, local newspapers, and online recruiting sites, to develop a qualified pool of candidates
• Worked closely with department or site personnel to develop appropriate screening criteria and test development for open recruitments as well as promotional recruitments
• Oversaw the pre-employment process (review employment applications, schedule interviews, administer and score employment examinations; set-up interview panels/schedule interview locations; perform employment reference checks)
• Facilitated interview process by preparing interview materials for panel members; send correspondence to job applicants and notify candidates of status; answer public inquiries regarding recruitments and assists applicants with the application process
• Delivered verbal offers to candidate and compose letters of acceptance (Word/Adobe); respond to inquiries from applicants
• Assisted in completing human resources transactions, including, appointments, reinstatements, reemployments, promotions, and any other changes in personal data, to ensure accuracy and sufficiency of data, and conformance with ADA, FEHA, FLSA, FMLA, EEO regulations
• Reconcile purchasing card statements through Accounts Payable, conduct classification and compensation research studies and salary surveys, design, develop, and maintain spreadsheets requiring data interpretation and manipulation (Munis Employee Database, Excel)
• Reviewed and interpreted union agreements and contract language to management, supervisors, and employees; review compensation analysis recommendations; conducts classification and compensation research studies and salary surveys; maintain and update charts, appendixes, and classified contract
• Researched and gathered information related to employee misconduct, participate in Progressive Disciplinary Action process (represent HR in Disciplinary meeting, draft/review letters of reprimand, note taker for Assistant Superintendent of HR or Coordinator of Classified Personnel during Skelly Procedure)
• Managed performance evaluations (run reports each month, download spreadsheets, create mail merge, distribute to all sites, enter collected date into Employee Database); provide guidance and feedback regarding process

• Coordinated travel arrangements for staff members.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone, email, or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Scheduled and coordinated travel arrangements for office staff members.
• Organized events and meetings to maximize capacity and keep event venues running smoothly.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Collaborated with various departments to complete assigned tasks.
• Created purchase orders and tracked invoices to avoid missed or delayed shipments.
• Maintained and updated office records, both digital and physical.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Coordinated and scheduled meetings and appointments.
• Supported staff on special assignments and ad hoc projects.
• Purchased and maintained office supplies.
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Input data into spreadsheets and databases.
• Monitored and tracked budgets and expenses.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

· Oversaw all HR support functions, including oversight of HR Department staff calendars (Gmail), travel schedule and logistical projects, and special projects as assigned

· Conducted HR file audits, ensuring all required employment forms were properly executed, witnessed, and in place; certified compliance with HR policies and US laws (e.g., Dept. of Homeland Security Eligibility of Employment I-9 forms)

· Managed invoices by reviewing and confirming purchase before processing payment through financial management software

· Collaborated on complete revamping of all new hire packets and checklists, as well as Open Enrollment recording process

· Facilitated with internal IT Department to ensure accurate and timely uploads for HR communications dashboard on the company Intranet

• Typed letters, memoranda, schedules, bulletins, certificates, lists, forms and other documents from straight copy, rough draft, notes or verbal instructions; entered and retrieved data
• Answered telephones; took and relayed messages; greeted students, parents and the public and directed inquiries to the appropriate person or office
• Duplicated and distributed documents, forms, and information items to students, parents, staff and members of the public as directed

• Worked at Santa Barbara Unified School District as a Contracted Employee until position was budgeted formally for SBUSD