Dainelle Dukes
Converse,TX
Summary
Dynamic professional with a strong background in customer service and resident safety monitoring at Crosspoint Human Services. Skilled in incident reporting and compliance enforcement, I excel in fostering positive relationships and implementing process improvements. My empathetic approach and mental health awareness enhance service delivery and ensure resident well-being.
Overview
11
11
years of professional experience
Work History
Residential Monitor
Crosspoint Human Services
02.2023 - Current
- Monitored resident safety and compliance with facility policies and procedures.
- Provided support during daily activities, fostering positive relationships with residents.
- Documented incident reports accurately, ensuring timely communication with team members.
- Conducted regular inspections of living areas to maintain cleanliness and orderliness.
- Provided support to residents with daily needs, ensuring their well-being and satisfaction within the residential program.
Customer Service Representative
Pure Talkusa
03.2018 - 08.2023
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed high-volume calls while maintaining professionalism and empathy in diverse situations.
- Trained new team members on company policies and best practices for exceptional service delivery.
- Collaborated with cross-functional teams to streamline processes, improving response times for customer issues.
Healthcare Customer Service Representative
HP
01.2015 - 02.2018
- Resolved customer inquiries related to healthcare services and product information, enhancing patient satisfaction.
- Coordinated with healthcare providers to facilitate efficient appointment scheduling and follow-up communications.
- Implemented process improvements that streamlined customer service operations, reducing response times significantly.
- Trained and mentored new team members on best practices in customer service and problem resolution techniques.
- Managed complex customer issues, ensuring timely resolution while maintaining high levels of professionalism and empathy.
- Collaborated with cross-functional teams to address systemic issues impacting customer experience within healthcare services.
Education
High School Diploma -
George Gervin
San Antonio, TXSkills
- Resident safety monitoring
- Incident reporting
- Compliance enforcement
- Daily activity support
- Empathy in service delivery
- Documentation accuracy
- Mental health awareness
- De-escalation techniques
Timeline
Residential Monitor
Crosspoint Human Services
02.2023 - Current
Customer Service Representative
Pure Talkusa
03.2018 - 08.2023
Healthcare Customer Service Representative
HP
01.2015 - 02.2018
High School Diploma -
George Gervin