Danielle Dunbar
Mabank,TX
Summary
Communicative customer service professional highly-motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Ability to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Richardson, Texas
02.2018 - 03.2021
- Evaluated policies and procedures related to Insurance Verification activities.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Provided timely follow up with payers regarding payment status of claims.
- Ensured that the most current version of provider contracts were stored in the database.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Monitored changes in government regulations affecting healthcare reimbursement systems.
- Updated patient and insurance data and input changes into company computer system.
- Navigated through multiple online systems to obtain documentation.
Technical Support Representative
Icor technology
Richardson, TX
07.2015 - 09.2018
- Resolved customer complaints promptly and efficiently.
- Diagnosed system errors and implemented solutions to resolve them.
- Troubleshot customer inquiries related to software and hardware issues.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Resolved escalated customer service issues in a timely manner.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Provided technical assistance to customers through phone, email and chat support.
- Served as first point of contact for incoming technical service calls and emails.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
Education
Cosmology License - Cosmetology
MJ's Beauty Academy Inc
Dallas, TX04-2010
High School Diploma -
South Oak Cliff High School
Dallas, TX05-2008
Skills
- Data Entry
- Paperwork Processing
- Complaint resolution
- Call Management
- Inbound and Outbound Calling
- Active Listening
- Credit card payment processing
- Positive and professional
- Technical Support
- Customer Service
Timeline
Customer Service Representative
Willis Towers Watson
02.2018 - 03.2021
Technical Support Representative
Icor technology
07.2015 - 09.2018
Cosmology License - Cosmetology
MJ's Beauty Academy Inc
High School Diploma -
South Oak Cliff High School