Danielle Dunn

• Managed a high volume of customers via phone and emial efficiently by prioritizing tasks in a fast-paced environment.
• Maintained a high level of product knowledge, providing accurate information.
• Handled complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Managed high call volume with exceptional time management skills.

Answered multiple phone lines Scheduled appointments for field supervisor

Data entry

Logged in clients and potential buyers.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.